My friend Philip James writes: “I am mildly annoyed you had no feedback for managers about how to get useful feedback out of the last meeting with a report. Fair! I wrote my previous piece on exit interviews from the perspective of the person who is leaving. I’ve heard from quite a few managers...
Congrats! You’ve finally landed that big client. But before you can dive in and start working your magic, you need to build trust with your new client. After all, they’re entrusting you with a significant part of their business. Building trust begins before you start working together and continues...
A key strategy for getting better at things is hill-climbing. The idea is simple: try different things, keep doing the things that work, stop doing those that don’t. The strategy is named because you can envision it as finding the highest spot in a landscape filled with fog. You can’t necessarily...
Key Points: Forty-four percent of employees are “job seekers,” according to Willis Towers Watson’s 2022 Global Benefits Attitudes Survey. Data suggest the Great Resignation, a pandemic-era labor trend also known as the Great Reshuffle, is continuing. Over half of workers said higher pay was a top...
With labor shortages at an all-time high across a multitude of industries, decreasing employee turnover has never been more important. As the COVID-19 pandemic rages on almost two years later, businesses across the country are continuing to feel its effects. In particular, small businesses have...
As the costs of the Great Resignation continue to grow, companies need more ways to attract and retain employees. One clear approach is to offer more training and development — according to a 2019 LinkedIn study, 94% of employees said they would stay with their employer if it invested in their...
It takes a unique type of person to become a successful entrepreneur — just crazy enough to believe that they can succeed despite long odds and heavy headwinds. Many entrepreneurs leading young, growing companies in a pandemic-impacted environment contend with more than just market forces and...
You probably wouldn’t be surprised to hear that people are more hesitant to speak up at work now than they were a few years ago. I certainly wasn’t shocked when a study our firm conducted in late 2021 of more than 1,400 people confirmed this. After all, we are living in one of the most volatile...
“Hey, can we get meetings both shorter and more engaging?” It’s a question software CEO Jim Szafranski gets a lot from customers, which range from start-ups to Fortune 100 companies. Szafranski runs Prezi, whose technology allows executives to add visuals and animations to video presentations and...
No matter what industry you are in, it’s normal for employees to come and go. Some employees leave their job because they may have found a better job opportunity. Others leave because they’re retiring, they’ve been let go, or even due to illness. Although they’re often used interchangeably,...
What if we treated new employees like new customers? It's a provocative question worth considering. In a time when finding, hiring and retaining talented employees is harder than ever, we need to look at how little we spend to turn these employees into loyalists. It may take months or a year to...
Us/them thinking comes naturally to everyone, even children. Imagine giving blue shirts to one group of children and yellow to another. Us/them thinking will animate perception quickly. Children think, ‘My group is better than your group.’ One researcher proved this. “Kids started to think the...