The use of personality testing in the hiring process was the biggest point of debate between a trio of panelists on a webinar presented last week with one of the panelists heavily endorsing their use. The webinar was sponsored by Peak Revenue Learning. Mike DeCarpio, the director of collections...
Collection agencies spend years building a rapport with clients, developing a relationship, establishing trust, and creating a bond that tries to stand the test of time. But that rapport can be crushed in an instant, taking nothing more than how a collection agency responds to a complaint or an...
To paraphrase a famous quote from Zig Ziglar: there is only one thing worse that training someone and not keeping them…Not training them and keeping them. For collection agencies, that maxim is definitely true, especially in today’s world of heightened compliance and mastering the art of...