There is so much that a new collection agency employees needs to know. What the heck is the Fair Debt Collection Practices Act, anyway? Why can’t I threaten to break someone’s legs if they don’t want to pay their bills? And, most importantly, where is the bathroom? All kidding aside, training a...
Keeping an eye on employees needs to be a top priority at any collection agency, and not just because of increased compliance risks, according to a pair of executives who spoke during a webinar hosted earlier this week. The webinar, on the topic of monitoring employee performance, was sponsored by...
Sometimes, it’s as simple as a coveted parking spot that makes people feel wanted. When it comes to making employees feel wanted, the non-financial perks can matter just as much, and in some cases more, than what’s in an employees paycheck. A pair of speakers shared how their collection agencies...
The use of personality testing in the hiring process was the biggest point of debate between a trio of panelists on a webinar presented last week with one of the panelists heavily endorsing their use. The webinar was sponsored by Peak Revenue Learning. Mike DeCarpio, the director of collections...
Collection agencies spend years building a rapport with clients, developing a relationship, establishing trust, and creating a bond that tries to stand the test of time. But that rapport can be crushed in an instant, taking nothing more than how a collection agency responds to a complaint or an...
To paraphrase a famous quote from Zig Ziglar: there is only one thing worse that training someone and not keeping them…Not training them and keeping them. For collection agencies, that maxim is definitely true, especially in today’s world of heightened compliance and mastering the art of...