News & Tips
for Business ProfessionalsExecutives Shares Tools, Tips to Help Monitor Employee Performance
Listen to the Webinar Recording or Download a Copy BelowKeeping an eye on employees needs to be a top priority at any collection agency, and not just because of increased compliance risks, according to a pair of executives who spoke during a webinar hosted earlier this week. The webinar, on the...
Executives Share How Their Agencies Approach Compensation, Discuss Importance of Non-Financial Perks
Listen to the Webinar Recording or Download a Copy BelowSometimes, it’s as simple as a coveted parking spot that makes people feel wanted. When it comes to making employees feel wanted, the non-financial perks can matter just as much, and in some cases more, than what’s in an employees paycheck. A...
Agency Execs Share Best Practices in Hiring Job Candidates
Listen to the Webinar Recording or Download a Copy BelowThe use of personality testing in the hiring process was the biggest point of debate between a trio of panelists on a webinar presented last week with one of the panelists heavily endorsing their use. The webinar was sponsored by Peak...
How To Deal With Complaints From Clients, Consumers
Listen to the Webinar Recording or Download a Copy BelowCollection agencies spend years building a rapport with clients, developing a relationship, establishing trust, and creating a bond that tries to stand the test of time. But that rapport can be crushed in an instant, taking nothing more than...
Experts Share Tips on Core Components of Successful Training Program
Listen to the Webinar Recording or Download a Copy BelowTo paraphrase a famous quote from Zig Ziglar: there is only one thing worse that training someone and not keeping them…Not training them and keeping them. For collection agencies, that maxim is definitely true, especially in today’s world of...