News & Tips
Employees Say These 4 Things Can Ease the Transition Back to the Office
Some employees are resisting going back to the office. But these team members are ready, and think these strategies will help make for a smooth transition. Companies are making plans to return to the office. Staffing firm LaSalle Network’s Office Re-Entry Index found that most CEOs surveyed...
Why Do So Many Strategies Fail?
Leaders focus on the parts rather than the whole. The CEO’s job of crafting a strategy that creates and captures value—and keeps realizing it over time—has never been harder. In today’s volatile and uncertain world, corporations that have dominated their markets for decades can be blindsided by...
The Benefits of Coaching: 6 Ways It Can Boost Productivity
Coaching isn’t therapy. It’s product development, with you as the product. — Fast Company magazine Business experts often cite coaching as an effective way of enabling employees, by making sure they embrace their jobs and maximize performance. By coaching, I don’t mean those all-hands-on-deck...
The One Rule that Works Every Time
If you want to be a better communicator, you need to know three things. Wait, let me be more clear. If you want to be a better communicator, you need to know things about Three. Using the power of three to structure your messages, make your points or tell your stories can make what you say more...
Here’s Why Data Security Matters if Contact Centers Go Remote
With so many risk factors, contact centers must stay a step ahead of fraudsters, regardless of how many security controls they already have in place. Contact centers hold a wealth of sensitive information and data breaches can pose significant security risks to your customers too. If one were to...
How to be the Leader People Love to See
Spending time with their manager is the worst part of the day for employees. What makes managers so un-delightful? Managers are unintentionally malevolent when they have an agenda that has nothing to do with people. Bores always have a personal agenda. When un-delightful managers ask questions,...
A Great Model for Giving Highly Effective Feedback
Listen to the Webinar Recording/Download the PDF BelowGiving effective employee feedback is a valuable but sometimes poorly executed or even neglected skill. While effective feedback can grow and develop staff, improve levels of trust and communication within an organization, and strengthen bonds...
Why People Lie at Work — And What to Do About It
When you’re a leader, you rely on your team members to tell you the truth so you can make thoughtful decisions and feel confident that you know what’s going on. Most of them repay your trust with truthfulness (marked, on occasion, with a bit of self-serving spin). But sometimes, you’re faced with...
Tired of Settling? How to Light Your Life and Work on Fire
Settling for “good enough” instead of what you really want? Getting comfortable with the ordinary? Letting others treat you poorly? Suffering through a poor work situation? Tired of working with people who don’t want to excel or don’t share your values? Playing small, even though you know there’s...