News & Tips

Measuring the Right Metrics to Prove Training’s Impact

Measuring the Right Metrics to Prove Training’s Impact

During the 1980s and ‘90s, training departments at most corporations published tables and graphs that displayed training days, batch occupancy and trainer utilization as key metrics to indicate how well the department was doing. The mantra was: “Get them into the classroom and everything will be...

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Training Bytes – Episode 7

Training Bytes – Episode 7

What should collectors do when they make a mistake and the consumer doesn't notice it? Beth Conklin from State Collection Service and Mike Gibb discuss how this situation should be handled. Source: AccountsRecovery.net

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Training Bytes – Episode 6

Training Bytes – Episode 6

How should collectors respond when consumers say they will pay a debt, but only if it is deleted from their credit report? Greg Ruffino from Williams & Fudge and Mike Gibb discuss how this negotiation should be handled. Source: AccountsRecovery.net

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Training Bytes – Episode 5

Training Bytes – Episode 5

What should representatives do when consumers are unhappy with the services provided by the original creditor? Michael Jeselnik from Carter-Young and Mike Gibb discuss how this objection should be addressed. Source: AccountsRecovery.net

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The Science Behind Spaced Repetition

The Science Behind Spaced Repetition

In order to drill new information or knowledge into your brain, you do not need to cram for hours on end the night before a test or listen intently to a daylong training course. As a matter of fact, these approaches to learning will probably have the opposite effect. Along with the tedious and...

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Training Bytes – Episode 4

Training Bytes – Episode 4

What should collectors do when they make a mistake and the consumer doesn't notice it? Mindy Chumbley of Solverity and Mike Gibb discuss how this scenario should be handled. Source: AccountsRecovery.net

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