News & Tips
for Business Professionals
Surprise Billing Ban Opens Door for CFPB to Curb Medical Debt
A new federal ban on surprise medical bills gives the Consumer Financial Protection Bureau a path to limit how much medical debt is posted to consumer credit reports. The CFPB recently announced that it was looking into whether uncollected medical bills should be included on credit reports at all....
12 Cold Calling Tips
As consumers, most of us hate receiving a cold call from a sales team. Who has time to talk to some random person about buying something you didn’t even want? Yet the telemarketing calls continue. Why do they keep calling? The answer is simple. Cold calling works. Telemarketing is a highly...
Handling Hybrid: 3 Tips to Get the Most from Modern Meetings
“Avoid hybrid meetings at all costs!” That was the common advice many a meeting consultant and communication expert gave prior to the pandemic. Why? Hybrid meetings can be hard. With attendees being able to join in person, via video or with audio alone, managing all of these communication mediums...
Effective Employee Development Starts with Managers
As the costs of the Great Resignation continue to grow, companies need more ways to attract and retain employees. One clear approach is to offer more training and development — according to a 2019 LinkedIn study, 94% of employees said they would stay with their employer if it invested in their...
Workflow Automation: What It Is and How It Can Make Your Job Easier
Workflow automation, also called data automation, is the new buzzword in the tech industry, but what is it, really? To put it simply, workflow automation means getting information into a system, launching tasks to process the data, and routing it to the correct people. This process is done using...
Invest in Your Employees to Improve Retention
It takes a unique type of person to become a successful entrepreneur — just crazy enough to believe that they can succeed despite long odds and heavy headwinds. Many entrepreneurs leading young, growing companies in a pandemic-impacted environment contend with more than just market forces and...
How to Respectfully Discuss Contentious Issues at Work
You probably wouldn’t be surprised to hear that people are more hesitant to speak up at work now than they were a few years ago. I certainly wasn’t shocked when a study our firm conducted in late 2021 of more than 1,400 people confirmed this. After all, we are living in one of the most volatile...
How Business Can Build and Maintain Trust
Which organizations do you trust? Government? The media? Business? The Covid-19 pandemic has had a keen impact on how consumers feel about institutions, and it may surprise you that business is actually the most trusted institution in the U.S. — for the fourth year in a row, according to Edelman’s...
7 Powerful Proactive Responses to Hot Emotion
Proactive people make things happen. Reactive people wait for things to happen. Reactions come with their own punishment. Reactions are spontaneous. Someone pushes you; you push back. You say something that causes harm. Reactions deliver short-term satisfaction and long-term hardship. 7 dangers of...
5 Challenges of Hybrid Work — and How to Overcome Them
One thing is clear about the future of work: At least in the near term — and possibly for much longer — hybrid work arrangements are going to be the norm for many organizations, in industries ranging from tech to pharmaceuticals to academia. There are good reasons why many companies and employees...
How to Know if Hiring a Sales Consultant is Worth the Money
Sales consultants can be helpful, but they can also be expensive. Are they worth it? If you're struggling to build sales momentum or if you have a challenging goal you need to achieve, you might consider hiring a sales consultant. Sales consultants have the potential to help you reassess and...
New Study Reveals the Top 3 Cyber Threats You’ve Probably Never Heard Of
One of the vulnerabilities is called 'sniffing.' If you think your business is completely protected from inbound cyberthreats, think again. A study released Wednesday from the San Diego-based CyberCatch, a cybersecurity platform provider focusing on small and mid-size businesses, reveals that more...