News & Tips
for Business ProfessionalsE.D.N.Y. Calls Out Abuse of FDCPA, Confirms 1692g Requirements Don’t Apply to Subsequent Letters
Another judge in the Eastern District of New York criticized plaintiffs' counsel for what the court calls a "lawyer's case"—so technical that only a lawyer, not a least sophisticated consumer, would think of it. Judge Sandra Feuerstein quoted previous decisions by Judge Brian Cogan and Judge Leo...
Ransomware Attack Forces Arkansas CEO to Fire 300 Employees Days Before Christmas
The chief executive officer of a telemarketing company in Sherwood, Arkansas has let go 300 employees after the company failed to recover from a ransomware infection months back. In a deeply apologetic letter to employees, The Heritage Company CEO Sandra Franecke said two months ago their servers...
Four Ways Work Will Change In 2020
From freelance and flexible work to chatbots, 2020 is poised to be a year of continued change. Over the past few years, the workplace has changed almost beyond recognition. With an increase in freelancers, more remote workers than ever, and advances in technology all shaping the way we work, the...
How to Stop Thinking About Work at 3 am
Many of us think about work outside of the office — that’s where some of our best ideas emerge. However, thinking about work often means stressing about work, which can keep us up at night or have us waking up feeling anxious, hours before the alarm clock sounds. According to a Korn Ferry study,...
TCPA 101: Court Ruling Reminds Us of the Fundamentals for Debt Collection Calls
In the realm of TCPA litigation, consent and revocation are bedrock issues that TCPA practitioners encounter on a daily basis. Amidst the often times complicated and nuanced legal issues surrounding the TCPA, a court in the Southern District of Georgia provided us with a nice refresher on the...
Industry Pros Share Tips and Techniques to Make Training More Fun and Engaging
Training collectors, especially those who have been working at an agency for a period of time, is a great idea. But the idea of having to take them off the collection floor and take time away from being on the phone to train them, especially as the industry is heading into its busiest time of the...
The One-On-One Meeting Template for Your End of the Year Review
What should you do for your end-of-the-year review with an employee? Use this one-on-one meeting template. With December upon us (already!), many managers have been asking me if I have a one-on-one meeting template for their end-of-the year review with a direct report. Yes, I do have one. 🙂 The...
You Probably Don’t Understand Your Introverted Employees As Well As You Think
Introversion has been a popular topic online for years, with many claiming to be misunderstood by their employers, peers, and friends due to their heightened need for solitude. Brie Larson, who portrays Captain Marvel in the film of the same name, summed up much of the challenge, and opportunity,...
Magical Words That Sell: How to Build Trust in Your Marketing
Do your marketing messages make you trustworthy? Are you using the right words and phrases? To explore how words can build trust with customers, I interview Marcus Sheridan on the Social Media Marketing Podcast. Marcus is a renowned keynote speaker and the author of They Ask, You Answer. He also...