News & Tips
Providers Flexing Their Debt Collection Muscles
With uncompensated care growing alongside the prevalence of high-deductible plans, providers are looking for ways to collect on unpaid bills. Piedmont Health is requiring patients who will responsible for their entire bill to pony up a quarter of the amount before receiving non-emergent services....
How Marketers Create a Strong Persona
Because marketing strategy encourages an accurate grasp of the needs of the customer, the process of developing and expanding this understanding can be complex. One tool used is personas…creating descriptions of customers in specific segments. I asked Randy Frisch, CMO of content experience...
The Problems With These 5 Common Hiring Practices
There is a dark side to behavioral questions and personality tests. It’s very rare these days to get a job without going through some sort of interview process, whether it be over the phone or in a boardroom with two or three panelists grilling you about your skills and expertise. It’s a process...
5 Platforms That Help You Assess Candidates’ Skills
Few things are more frustrating for recruiters than discovering late in the interview process that the candidate they thought was a superstar has been exaggerating their skills. Not only do you lose out on that candidate in particular — but you also have wasted valuable time that could have been...
Why Businesses Struggle with Email Security
Every day, in businesses around the world, the following scenario occurs: An executive assistant receives a fraudulent email, supposedly from the CEO, requesting assistance with a new project and asking when she would be able to help. This scenario can end in one of two ways. In some cases, the...
How to Avoid ‘Analysis Paralysis’ When Assessing Collector Productivity
It can be very easy for collection agencies to get bogged down in what is known as “analysis paralysis” when attempting to figure out the productivity of collectors, because there are so many different data points and variables that can be factored into an equation. But just because there are so...
7 Ways to Set Up a New Hire for Success
No one has a bigger impact on new employees’ success than the managers who hired them. Why? Because more than anyone else the hiring manager understands what his or her people need to accomplish and what it will take — skills, resources, connections — for them to become fully effective. Managers...
Your Star Employee Just Quit. Time to Conduct These 4 Unexpected Interviews
You know the obvious steps when a great employee quits. These aren't those. Employees never cease to surprise us - in many wonderful ways. But sometimes the surprise stings, especially when they leave the company at a time you thought they were happy. This emotional topic is why high profile...
The Top 5 Leadership Mistakes You Might Be Making
Avoiding common pitfalls to become a better leader. As a chief people officer, I have a front-row seat to watch some leadership careers flourish - and some crash and burn. Here are the five most critical mistakes that derail promising careers. 1. You think you have to know everything. I once...