News & Tips
How To Deal With Complaints From Clients, Consumers
Collection agencies spend years building a rapport with clients, developing a relationship, establishing trust, and creating a bond that tries to stand the test of time. But that rapport can be crushed in an instant, taking nothing more than how a collection agency responds to a complaint or an...
Experts Share Tips on Core Components of Successful Training Program
To paraphrase a famous quote from Zig Ziglar: there is only one thing worse that training someone and not keeping them…Not training them and keeping them. For collection agencies, that maxim is definitely true, especially in today’s world of heightened compliance and mastering the art of...