When a consumer uses obscene or foul language on a call with a representative, how should they respond? Kristen Rowles from CBE Companies and Mike Gibb discuss what the representative should do if this happens.
Training Bytes – Episode 36
When a consumer uses obscene or foul language on a call with a representative, how should they respond? Kristen Rowles from CBE Companies and Mike Gibb discuss what the representative should do if this happens.