News & Tips
Training Bytes – Episode 137
When a consumer seems elderly and confused, the conversation may call for a more careful approach. These moments can raise questions about whether the consumer fully understands what’s being discussed, making it important for collectors to slow the pace and respond thoughtfully. DavidLee...
How to Make Compliance Training More Relevant, Less Exhausting, and Audit-Ready
A common trait among successful companies is their view of learning as an organizational tool rather than merely as support. Successful companies utilize continuous learning as a means to support rapid growth and adapt to market trends, including shorter product life cycles, evolving customer...
Training Bytes – Episode 136
When a consumer says they’ve already disputed the account with the credit bureau, it can create uncertainty about how the conversation should proceed. These statements may be used to pause the discussion, challenge the validity of the debt, or signal that the consumer believes no further action is...
The Leadership Skill Most Training Programs Miss
Leadership development usually focuses on what leaders should do. Set direction. Manage performance. Deliver results. What’s discussed far less is the skill that determines how leaders do those things: self-reflection – not as a personality trait or a well-being exercise, but as a core leadership...
Training Bytes – Episode 135
When a consumer claims that someone else is responsible for the debt, it can quickly shift the conversation. These statements may reflect confusion, avoidance, or a legitimate dispute – making it important for collectors to respond carefully and consistently. Stacey Sexton from ARS National...
What Is Blended Learning? And How it Can Boost Your Learning Experiences
As the structures that hold the world together change shape, so too must our approach to learning. Today, innovative learning technologies like VR, AR, XR, and MR (all the R’s!) are quickly gaining momentum, challenging tried and true ILT (instructor-led training) techniques. But how do learning...
Training Bytes – Episode 134
When a consumer says “no,” it can be a natural point of resistance in the conversation, but it doesn’t always mean the discussion is over. Knowing how far to push and when to step back is critical to maintaining both effectiveness and compliance. Stacey Sexton from ARS National Services joins Mike...
5 Trends in Employee Training and Development for Creating Better Learning
The learning landscape is quickly evolving. Are you keeping up with the latest trends in employee training and development? L&D trends provide direct insight into the current world of work, technology, and business. It’s about much more than flashy products or the latest buzzwords – it’s...
Training Bytes – Episode 133
When a consumer has broken every promise to pay they’ve made, it can create frustration and make it difficult for collectors to know how to move the conversation forward. Repeated broken commitments can quickly turn a call into an unproductive cycle if the representative isn’t careful about how...