News & Tips

for Business Professionals
Every Employee Needs Sales Skills to Thrive

Every Employee Needs Sales Skills to Thrive

Nearly everyone has a story about when a salesperson made their buying decision a breeze. The salesperson understood the business, asked well thought-out questions and listened (instead of just talking), connected the product or service to stated (or unstated but very real) needs, and grasped the...

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Training Bytes – Episode 16

Training Bytes – Episode 16

How should representatives deal with mean and aggressive consumers? Tony Diaz from PFC USA and Mike Gibb discuss what to do and how to respond when this happens. Source: AccountsRecovery.net

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The Importance of Training Employees: 11 Benefits

The Importance of Training Employees: 11 Benefits

As technology advances and workplace strategies evolve, there comes a need for professionals to align with these changes in terms of knowledge and skills. One of the best ways to enhance knowledge and skills is through training. Providing employees with relevant and consistent training can help...

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Training Bytes – Episode 15

Training Bytes – Episode 15

When a consumer says they are going to call the creditor and take care of the debt with them, what should the collector do? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net

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Training Bytes – Episode 14

Training Bytes – Episode 14

What should a representative do when a consumer claims that a debt has already been paid? Tony Diaz from PFC USA and Mike Gibb discuss how to respond when this situation occurs. Source: AccountsRecovery.net

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5 Steps to Make Ongoing Employee Training Enjoyable

5 Steps to Make Ongoing Employee Training Enjoyable

This helps employees, because it makes learning—even learning challenging things—feel approachable. And it helps the team, because everyone is constantly improving. Training new employees is tough. There’s so much industry - and company-specific knowledge you have to impart. There are so many...

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The Neuroscience Behind the Spacing Effect

The Neuroscience Behind the Spacing Effect

This school year, classrooms look very different. Chalkboards and in-person instruction have been replaced by PowerPoint slides and video conferences as many students shifted to virtual learning. While a debate rages over which type of education is best, a more fundamental question about learning...

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How to Make Compliance Training Engaging

How to Make Compliance Training Engaging

Compliance is a term that makes most learning and development (L&D) teams feel anxious. Part of that is because staying on top of compliance can challenge most human resources (HR) teams and organizations, especially with ever-changing legislation. On top of that, getting employees to take and...

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