News & Tips
Training Bytes – Episode 62
What essential abilities should a collector cultivate to thrive? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss the most important skills that representatives must master. Source: AccountsRecovery.net
Why and How to Bridge the Skills Gap?
Identifying and addressing the skills gap is crucial for every business. In this article, we will explore how to address the skills gap. Importance of Bridging the Skills Gap Recently, a food delivery company had to close its new grocery delivery initiative due to a shortage of delivery partners....
Training Bytes – Episode 61
What do representatives do after they have a difficult call with a consumer; is there a "reset button" they press to get ready for the next call? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss how collectors can move forward when this occurs. Source: AccountsRecovery.net
5 Things to Do After a Skills Gap Analysis
Skills gap analysis has become one of the most prized tools by companies today. Why? Because its process provides insights into why and how employee skills gaps exist. The real business benefits, though, come with the application of those insights to training and recruitment in the workplace. How...
Training Bytes – Episode 60
What should a representative do when a consumer says, “I can’t talk now, call me back later.” Bettina Hagey from Credit Control and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
How to Identify Skills Gaps in Your Organization
This article takes a closer look at what skills gaps are and why it's so critical to disclose them within your organization. We'll also delve into how to identify these gaps and AI's role in the mapping process. Spotting Skills Gaps: What They Are and Why They Matter Most companies and...
Training Bytes – Episode 59
Is there a difference in handling inbound versus outbound calls? Bettina Hagey from Credit Control and Mike Gibb explore the best practices for collectors managing these distinct call types. Source: AccountsRecovery.net
Top 11 Mistakes That Learning Professionals Should Avoid
In this post you'll find a helpful list of the top 11 learning mistakes you'll want to avoid. These tips will allow you to circumvent the pitfalls of learning design and development, so that you can move forward on the path to learning success. Top 11 Learning Design and Development Mistakes There...
Training Bytes – Episode 58
Sometimes a representative just can’t come to an agreement with a consumer about a settlement offer or payment plan amount. How should that be handled? Bettina Hagey from Credit Control and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net