News & Tips
The Influence of Employee Training Programs on Retention and Recruitment
Investing in employee training creates a culture of learning, leading to a happy, loyal team and organizational success. This article discusses how training programs impact employee retention and recruitment. Enhancing Retention and Recruitment Through Training In today’s fast-paced business...
Training Bytes – Episode 68
Sometimes a consumer wants to use a method other than the phone to communicate about their account. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb discuss how to handle situations where consumers ask if they can send an email or communicate via text message instead of having a...
Are Leadership Skills the Key to Achieving Higher Employee Retention Rates?
Are you thinking of investing in leadership skills training for your team? Let's look at some of the key benefits, as well as implementation tips to help you get started. Can Investing in Leadership Skills Improve Employee Retention? More companies are realizing that having effective leadership is...
What Should Be the Essential Components of Leadership Training?
Leadership training has taken precedence in today's times when leaders must inspire employees to give their best in all situations. How Can Leadership Training Affect Your Company? When a leader takes on their role, they have to ensure excellent performance from their team members. Leadership...
Training Bytes – Episode 67
Strong negotiation skills are critical for collection success. The proper approach goes a long way toward ensuring a successful call. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb discuss the best way for collectors to start a negotiation with consumers. Source:...
Turning Good Collectors Into Great Collectors
In an increasingly complex debt collection landscape, the distinction between good and great collectors has never been more critical. This was the central theme of a recent webinar sponsored by Peak Revenue Learning, where industry veterans shared their perspectives on cultivating excellence in...
Training Bytes – Episode 66
How do you handle a consumer who is reluctant to identify themselves or otherwise engage in discussion about the debt? Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
6 Big Benefits of Leadership Training
The success of leadership training always depends on how it is done. Think back to the best manager you’ve ever had. I’m sure you can remember the person because good leaders are memorable… and excellent leaders are unforgettable. What was it about their leadership that motivated and encouraged...
Training Bytes – Episode 65
It is not uncommon for a consumer to express surprise about an account. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb talk about how to respond when a consumer says, "I didn't realize that there was a balance that should have been taken care of." Source: AccountsRecovery.net