News & Tips
Measuring Training Effectiveness Using the Impact Equation
The Impact Equation evaluates training effectiveness by measuring learning, behavior change, and results, ensuring alignment with organizational goals for meaningful outcomes. In Learning and Development (L&D), measuring the effectiveness of training programs is crucial for ensuring that they...
Training Bytes – Episode 57
It happens. Sometimes, a representative may struggle and need encouragement and assistance. Bettina Hagey from Credit Control and Mike Gibb discuss how to pick up a collector who is struggling. Source: AccountsRecovery.net
7 Must-Have KPIs to Measure Training Effectiveness for Learning Analytics
To measure the effectiveness of training, you will need indicators to show the change in performance. Let’s see how KPIs and learning analytics are tied together. 7 KPIs to Measure Training Effectiveness The value of all L&D endeavors—the extensive use of time, money, and resources for...
Training Bytes – Episode 56
At times, a representative may take shortcuts and overlook best practices or procedures. Dan Estes from R3 Dynamics and Mike Gibb discuss how to handle collectors who try to cut corners or bend the rules as much as they can be bent. Source: AccountsRecovery.net
An HR Manager’s Playbook on Learning Analytics: 6 Performance Metrics to Focus On
As the field of learning analytics continues to advance and the amount of learner data that can be tracked grows, it can be difficult for HR managers to know which metrics are the best for measuring performance. Learn about the 6 metrics that HR managers should focus on to improve performance....
Training Bytes – Episode 55
Forgetting parts or most of what was learned in training is normal. Dan Estes from R3 Dynamics and Mike Gibb discuss the most common part of training that representatives forget once training is over. Source: AccountsRecovery.net
Training Bytes – Episode 54
What does a great collection call sound like? Dan Estes from R3 Dynamics and Mike Gibb talk about the best collection call Dan has ever heard and what made it special. Source: AccountsRecovery.net
Measuring the Impact of Microlearning: 5 Employee Performance Metrics That Never Lie
An effective microlearning program should always have a clear impact on employee performance. Training has little value if employees are unable to remember or practice the skills they learned while on the job. Therefore, measuring the effectiveness of your microlearning program is essential....
Training Bytes – Episode 53
What skills are truly important for becoming an exceptional collector? Dan Estes from R3 Dynamics and Mike Gibb talk discuss the skill that is most overrated when it comes to being a great collector. Source: AccountsRecovery.net