When a consumer says a debt is less than $500 and will not appear on their credit report, they may question why they should pay it at all. For the collector, the challenge is to respond without making the conversation solely about credit reporting and to keep the discussion focused on resolving...
Successful collectors need more than knowledge of regulations, procedures, and collection techniques. Communicating effectively with consumers can significantly affect whether a conversation leads to a productive outcome. Frank Tirre from Cedar Financial joins Mike Gibb to share what he believes...
Key Takeaways Training investment alone does not improve employee retention when employees lack a clear connection to organizational purpose. Employee engagement is one of the strongest predictors of retention, and purpose-driven work plays a critical role in increasing engagement. L&D can...
Key Takeaways Training is more likely to change behavior when it is tied to clear, observable performance standards. L&D should clarify what employees are expected to do differently before designing a training program. Managers must reinforce performance standards after training so new skills...
Completion rate is a common metric in learning and development (L&D) reports. While easy to generate and share, it rarely reflects whether employees have gained meaningful skills. When L&D equates the delivery of information with employee preparation, they use completion as proof of...
When a consumer says “no”, collectors are often left with a difficult question: Is this the end of the conversation, or is there still an opportunity to move toward a resolution? Knowing when to continue exploring options and when to stop pushing is critical. Sherrika Newman from Revco Solutions...
With so many different learning agencies, available courses, and eLearning marketplaces out there, knowing where to start to find the right fit for your eLearning needs can be complicated and overwhelming. We get it. That’s why our team has gathered a list of the top eight best places to get...
The tone of the call can change immediately when a consumer says they feel harassed. Statements like this can escalate quickly and carry real compliance risk if not handled carefully. Wade Isbell from Professional Credit joins Mike Gibb to discuss how collectors should respond in these moments. He...
The learning landscape is quickly evolving. Are you keeping up with the latest trends in employee training and development? L&D trends provide direct insight into the current world of work, technology, and business. It’s about much more than flashy products or the latest buzzwords – it’s...
What’s your learning style? Are you sure? At one point or another, most of us have expressed our learning styles and learning preferences. Maybe you consider yourself a visual learner, or maybe you consistently get tripped up when listening to audio lectures. Either way, the concept of learning...
Bite-sized learning (also known as microlearning) has been a trending topic in L&D for years. Now, thanks to a distributed workforce, increased workloads, and decreased attention spans – not to mention the impact of platforms like TikTok and YouTube – the popularity of bite-sized learning in...
When a consumer says, “I’m filing for bankruptcy,” it can immediately shift the tone of the call – and sometimes it’s used as a quick way to end the conversation, even when no filing has actually occurred. How representatives respond in that moment is critical. David Alderman from CBE Companies...