When a consumer says “no”, collectors are often left with a difficult question: Is this the end of the conversation, or is there still an opportunity to move toward a resolution? Knowing when to continue exploring options and when to stop pushing is critical. Sherrika Newman from Revco Solutions...
With so many different learning agencies, available courses, and eLearning marketplaces out there, knowing where to start to find the right fit for your eLearning needs can be complicated and overwhelming. We get it. That’s why our team has gathered a list of the top eight best places to get...
The tone of the call can change immediately when a consumer says they feel harassed. Statements like this can escalate quickly and carry real compliance risk if not handled carefully. Wade Isbell from Professional Credit joins Mike Gibb to discuss how collectors should respond in these moments. He...
The learning landscape is quickly evolving. Are you keeping up with the latest trends in employee training and development? L&D trends provide direct insight into the current world of work, technology, and business. It’s about much more than flashy products or the latest buzzwords – it’s...
What’s your learning style? Are you sure? At one point or another, most of us have expressed our learning styles and learning preferences. Maybe you consider yourself a visual learner, or maybe you consistently get tripped up when listening to audio lectures. Either way, the concept of learning...
Bite-sized learning (also known as microlearning) has been a trending topic in L&D for years. Now, thanks to a distributed workforce, increased workloads, and decreased attention spans – not to mention the impact of platforms like TikTok and YouTube – the popularity of bite-sized learning in...
When a consumer says, “I’m filing for bankruptcy,” it can immediately shift the tone of the call – and sometimes it’s used as a quick way to end the conversation, even when no filing has actually occurred. How representatives respond in that moment is critical. David Alderman from CBE Companies...
Repeated interruptions from consumers can disrupt the flow of a call and make it difficult for representatives to deliver important information clearly and compliantly. David Alderman from CBE Companies sits down with Mike Gibb to discuss effective techniques collectors can use to maintain control...
Even when executives say they value learning, training is often treated as a separate support function rather than a key driver of business performance. But, when you look at how organizations actually achieve long-term success and employee retention, learning is everywhere: onboarding,...
Organizations depend on effective employee training to remain competitive and profitable. Employee training helps workers acquire the behaviors, skills, abilities, and knowledge they need to do their job and prepare for future advancement. From new hires to long-tenured employees, continuous...
It's not unusual for a representative to receive a call where a consumer says something like, "I missed a call from this number, so I looked online and saw it was for a collection agency. What is this about?" Ryan Thorpe from FFAM and Mike Gibb break down how to respond in a situation like this....
The key ask in any collection call is the request for the balance due on the account to be paid. Aaron Keyes from L J Ross Associates and Mike Gibb discuss the best way to ask for payment in full from a consumer. Source: AccountsRecovery.net