Key Takeaways Learning leaders should measure both KPIs and KVIs to demonstrate that training improved employee performance and delivered measurable business value. Key value indicators (KVIs) help organizations evaluate learning’s impact by measuring capability growth, workplace application,...
Personality assessments have become standard in corporate learning and development (L&D). Organizations use them to onboard new hires, coach managers, build leadership pipelines, and compose balanced teams. Yet much of their value is lost at the moment of interpretation, when a nuanced profile...
See how collection agent training programs can use real-world activities and empathy to boost learning outcomes, customer satisfaction, and collections performance. Collections Leaders Seek New Ways to Reinvigorate Call Center Agent Performance Agent turnover in call centers has steadily grown to...
Corporate training has a memory problem. Organizations invest significant time and resources in training programs. Employees sit through it, pass the test, and forget most of it by Friday. We measure whether people finished. We rarely measure whether they changed. Music and storytelling fix that...
Amid economic uncertainty and budget constraints, learning and development (L&D) leaders are under pressure to show measurable training impact. Training Industry research found that in both 2022 and 2026, 18% of L&D budgets were expected to shrink, indicating that budget concerns have...
Every L&D team has valuable knowledge sitting in documents: onboarding handbooks, compliance policies, product manuals, and safety procedures. The material is usually thorough, accurate, and carefully reviewed by subject matter experts, but it lives in static documents that people often skim,...
If you lead learning in an organization, you’ve seen this pattern before: A new system launches; energy is high, and people are curious. Early adopters move fast. Leaders celebrate momentum. Then, a few weeks in, the mood changes, frustration rises, confidence drops, and performance dips....
It’s an all-too common scenario: A high-potential contributor gets promoted to a management role, and something happens that no one expects. That new manager’s team struggles, performance dips, and engagement survey data show a common theme: the leader is micromanaging. This is a common scenario....
Leadership development exists to help leaders perform at higher levels, driving better business outcomes. Yet its effectiveness is often questioned. For instance, in a global survey conducted by McKinsey, only 11% of executives strongly agreed that their leadership development interventions...
Leadership development usually focuses on what leaders should do. Set direction. Manage performance. Deliver results. What’s discussed far less is the skill that determines how leaders do those things: self-reflection – not as a personality trait or a well-being exercise, but as a core leadership...
What’s your learning style? Are you sure? At one point or another, most of us have expressed our learning styles and learning preferences. Maybe you consider yourself a visual learner, or maybe you consistently get tripped up when listening to audio lectures. Either way, the concept of learning...
“Work smarter, not harder.” We’ve all heard this aphorism at one point or another, but it hits a bit closer to home if you’re a learning professional. As someone who’s committed to helping learners expand their knowledge as quickly and as effectively as possible, you understand the necessity of...