How should a collector respond when consumers threaten to hire an attorney or file a complaint with the BBB or the CFPB? Mark Boich from Harris & Harris and Mike Gibb discuss what to say when this occurs.
Training Bytes – Episode 48
How should a collector respond when consumers threaten to hire an attorney or file a complaint with the BBB or the CFPB? Mark Boich from Harris & Harris and Mike Gibb discuss what to say when this occurs.