News & Tips

Training Bytes – Episode 37

Training Bytes – Episode 37

New representatives are expected to master a wide array of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss what the single most important lesson is that a new collector must learn. Source: AccountsRecovery.net

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6 Tips to Develop Spaced E-Learning Courses

6 Tips to Develop Spaced E-Learning Courses

The brain has its boundaries, particularly when it comes to memory and knowledge retention. However, e-learning professionals can outsmart the forgetting curve and improve comprehension with the help of spaced repetition. In this article, we'll discuss the basic principles of the spaced learning...

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Training Bytes – Episode 36

Training Bytes – Episode 36

When a consumer uses obscene or foul language on a call with a representative, how should they respond? Kristen Rowles from CBE Companies and Mike Gibb discuss what the representative should do if this happens. Source: AccountsRecovery.net

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Training Bytes – Episode 34

Training Bytes – Episode 34

What should a representative do when a consumer claims to be the victim of identity theft? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond if this situation occurs. Source: AccountsRecovery.net

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Training Bytes – Episode 33

Training Bytes – Episode 33

What should a representative do when the consumer sounds like they are being coached by someone and maybe bait them into a violation? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net

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