News & Tips

Developing Employee-Centric Managers

Developing Employee-Centric Managers

Assessment, motivation to improve, and following through with on-target development experiences are critical. In my September column, I shared research results showing that 67 percent of a manager’s overall effectiveness can be explained by how they are rated on the eight attributes that define an...

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Training Bytes – Episode 24

Training Bytes – Episode 24

What should collectors do when consumers are reluctant to provide additional contact information like email addresses and cell phone numbers? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to handle this when it happens. Source: AccountsRecovery.net

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Training Bytes – Episode 23

Training Bytes – Episode 23

What are the biggest signs to look out for when a consumer is trying to call bait a representative? Patrick Newman from Bassford Remele and Mike Gibb talk about how a rep can identify when a caller is trying to call bait them. Source: AccountsRecovery.net

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Training Bytes – Episode 22

Training Bytes – Episode 22

How should a representative respond when a consumer says they are on a fixed income and don't have any money to spare? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net

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How to Create Training Videos for Your Employees

How to Create Training Videos for Your Employees

Creating training videos is crucial for engaging and effective learning, leading to growth and prosperity of employees and business. Discover how to create videos to enhance employee performance and productivity. Training videos have emerged as the most effective tool for employee onboarding. It...

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5 Pillars of Successful Hybrid Training

5 Pillars of Successful Hybrid Training

Each pillar supports the smooth execution of live mixed training delivery when combining on-site and online learners. Hybrid workplaces are increasingly more common today, with organizations even designating traditional office space for in-person collaboration days. According to Forbes.com, an...

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