News & Tips

for Business Professionals
The Science Behind Spaced Repetition

The Science Behind Spaced Repetition

In order to drill new information or knowledge into your brain, you do not need to cram for hours on end the night before a test or listen intently to a daylong training course. As a matter of fact, these approaches to learning will probably have the opposite effect. Along with the tedious and...

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Training Bytes – Episode 4

Training Bytes – Episode 4

What should collectors do when they make a mistake and the consumer doesn't notice it? Mindy Chumbley of Solverity and Mike Gibb discuss how this scenario should be handled. Source: AccountsRecovery.net

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Training Bytes – Episode 3

Training Bytes – Episode 3

What should representatives do when they receive an inbound call from someone who is calling because he or she didn't recognize the number and wants to know what the call is regarding? Beth Conklin of State Collection Service and Mike Gibb discuss how this situation should be handled. Source:...

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Training Bytes – Episode 2

Training Bytes – Episode 2

What should collectors do when consumers say they can't make any payment toward a debt? Greg Ruffino of Williams & Fudge and Mike Gibb discuss how this objection should be handled. Source: AccountsRecovery.net

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Training Bytes – Episode 1

Training Bytes – Episode 1

What should collectors do when consumers claim they are the victims of identity theft? Michael Jeselnik of Carter-Young and Mike Gibb discuss how this situation should be handled. Source: AccountsRecovery.net

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