News & Tips

Turning Good Collectors Into Great Collectors

Turning Good Collectors Into Great Collectors

In an increasingly complex debt collection landscape, the distinction between good and great collectors has never been more critical. This was the central theme of a recent webinar sponsored by Peak Revenue Learning, where industry veterans shared their perspectives on cultivating excellence in...

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Training Bytes – Episode 66

Training Bytes – Episode 66

How do you handle a consumer who is reluctant to identify themselves or otherwise engage in discussion about the debt? Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net

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6 Big Benefits of Leadership Training

6 Big Benefits of Leadership Training

The success of leadership training always depends on how it is done. Think back to the best manager you’ve ever had. I’m sure you can remember the person because good leaders are memorable… and excellent leaders are unforgettable. What was it about their leadership that motivated and encouraged...

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Training Bytes – Episode 65

Training Bytes – Episode 65

It is not uncommon for a consumer to express surprise about an account. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb talk about how to respond when a consumer says, "I didn't realize that there was a balance that should have been taken care of." Source: AccountsRecovery.net

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What to Include in a Leadership Training Program

What to Include in a Leadership Training Program

The benefits of leadership training are obvious for managers. But what about the rest of the employees? Learn why leadership training should be for all. The Importance of Leadership Training for All When was the last time the company you work for offered leadership training to employees that...

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Training Bytes – Episode 64

Training Bytes – Episode 64

Most companies have some good collectors on staff, but many also have some great collectors on the phones. Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb talk about what separates good collectors from great collectors. Source: AccountsRecovery.net

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Training Bytes – Episode 63

Training Bytes – Episode 63

Most people consider a good attitude as essential to success, but is that true for collection representatives? Ken Peck from Lockhart, Morris & Montgomery, and Mike Gibb discuss whether collectors can be great and have a bad attitude. Source: AccountsRecovery.net

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5 Steps to Preventing Skill Gaps in the Workplace

5 Steps to Preventing Skill Gaps in the Workplace

The ability to prevent and resolve skill gaps is crucial for business success. It's also hard to master, as it requires correctly predicting the future of one’s industry and building the right workspace culture. Here are 5 tips to help you fill the gaps. Mind the Gap: How To Identify and Close...

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