News & Tips
Creating a Culture of Training and Development in the Workplace
Training and development play a critical role in every organization, contributing to employee growth, job satisfaction, and productivity. A culture devoted to training and development ensures employees are continuously motivated and engaged in their work. It's founded on an organization's...
Why Training is an Investment, not an Expense
Training can be one of the most fickle aspects of our lives. We know we need it to learn and grow. We consider it to be a nonnegotiable for our team members. And yet, we often shirk the responsibility of training in order to pursue other ventures. So much so, in fact, that an estimated 59% of...
How Microlearning Can Help Train Collectors Faster
Teaching adults is different than teaching children. It’s doubtful that anyone will question that statement. Understanding how adult learners are different from children — usually because adults need to understand the “why” behind what they are being taught — is important to companies in the ARM...
Training and Development: Learning Designs for a Changing Work Environment
Often, I hear uncertainty about the future framed as a debate around how people learn. There is ongoing speculation — by training and development experts within organizations as a conversation among leadership, HR, and learning and development teams — as to whether technology, remote work, and...
Training Bytes – Episode 28
When a consumer says he or she can’t pay their debt because they are spending more on gas and food and have nothing left in their budget, how should a representative respond? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss what to say when this situation occurs. Source:...
5 Trends to Revolutionize Learning & Development in 2024
Among L&D professionals from Johnson & Johnson, USAA and Four Seasons, my colleague, Morgan Yeargan, and I delved into the greatest challenges and solutions buzzing in the world of corporate learning and development. During a 3-day event hosted by the International Performance Management...
Training Bytes – Episode 27
How should representatives answer credit reporting questions from consumers? Patrick Newman from Bassford Remele and Mike Gibb discuss how to respond when these types of questions arise. Source: AccountsRecovery.net
Putting Blended Learning to Work: How to Optimize Your Approach to Training Employees
We know that as a learning and development professional, you’re constantly looking for the most effective strategies to train and develop your employees. Finding the right type of training for your company can seem daunting but understanding how to blend a few different delivery methods can...
Training Bytes – Episode 26
How do you handle a call where the consumer says they have no idea what the debt is about? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net