News & Tips
for Business Professionals
The Science Behind Spaced Repetition
In order to drill new information or knowledge into your brain, you do not need to cram for hours on end the night before a test or listen intently to a daylong training course. As a matter of fact, these approaches to learning will probably have the opposite effect. Along with the tedious and...
Training Bytes – Episode 4
What should collectors do when they make a mistake and the consumer doesn't notice it? Mindy Chumbley of Solverity and Mike Gibb discuss how this scenario should be handled. Source: AccountsRecovery.net
Building a Learning Culture to Improve the Employee Experience and Drive Performance
Employee engagement refers to the extent to which an employee is committed and enthusiastic toward their work assignments and the organization. Engaged employees are happy, productive employees who produce quality work. The learning function plays a crucial role in increasing employee engagement...
Training Bytes – Episode 3
What should representatives do when they receive an inbound call from someone who is calling because he or she didn't recognize the number and wants to know what the call is regarding? Beth Conklin of State Collection Service and Mike Gibb discuss how this situation should be handled. Source:...
The 9 Elements that Make Top Employee Training Programs So Successful
Whether you are training your new employees or upskilling the knowledge of the existing employees, the effectiveness of your corporate training programs has a major impact on the results. A well-designed training course can lead to increased productivity and customer satisfaction. On the other...
Training Bytes – Episode 2
What should collectors do when consumers say they can't make any payment toward a debt? Greg Ruffino of Williams & Fudge and Mike Gibb discuss how this objection should be handled. Source: AccountsRecovery.net
Why Learning and Development is Now a Competitive Differentiator
More than half the workforce says they need more training to perform better in their current roles. How are companies responding? Workforce training, always a significant player behind the scenes in a company’s success, is about to have its day in the limelight. According to a new study, employees...
The Spacing Effect: How to Improve Learning and Maximize Retention
We are not taught how to learn in school, we are taught how to pass tests. The spacing effect is a far more effective way to learn and retain information that works with our brain instead of against it. Find out how to use it here. Every perception is to some degree an act of creation, and every...
Training Bytes – Episode 1
What should collectors do when consumers claim they are the victims of identity theft? Michael Jeselnik of Carter-Young and Mike Gibb discuss how this situation should be handled. Source: AccountsRecovery.net