News & Tips
Training Bytes – Episode 50
What is a baiting trap that many collectors may not realize is a baiting trap? John Bedard from Bedard Law Group and Mike Gibb discuss how representatives can recognize when this is happening. Source: AccountsRecovery.net
How to Mitigate the Forgetting Curve with Microlearning
Ever come back from a training course only to not remember the core points shortly after? Or, have you sent staff off on an expensive 2-day training course just to have them forget the content only weeks later? Can learning technology help us to mitigate the forgetting curve? Efficient...
Training Bytes – Episode 49
What are the most common compliance mistakes that representatives make when communicating with consumers? John Bedard from Bedard Law Group and Mike Gibb discuss what these mistakes are. Source: AccountsRecovery.net
The Forgetting Curve in eLearning: What Learning Professionals Should Know
You may have devoted countless hours to content development and learning course design, but all will be for naught if your learners will not be able to commit what they've learned to long-term memory. In this article, you will find everything you need to know about the forgetting curve in...
Training Bytes – Episode 48
How should a collector respond when consumers threaten to hire an attorney or file a complaint with the BBB or the CFPB? Mark Boich from Harris & Harris and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Why Learning Design Should Incorporate Spacing
Most organizational learning interventions are considered complete once an eLearning course is delivered. A crucial learning opportunity is being lost here. Ample practice opportunities after the training can go a long way in cementing long-term retention and supporting performance goals. Spaced...
Training Bytes – Episode 47
What are the best ways for representatives to ask consumers for reviews or feedback? Mark Boich from Harris & Harris and Mike Gibb discuss how and when to do this. Source: AccountsRecovery.net
Evaluating Training Effectiveness and ROI
The price of training and all accompanying activities concerns all managers, and, in fact, should concern the Instructional Designers as well. What reason is there to conduct further trainings if the benefits of the ones already conducted have not been assessed? How does one convince one’s manager...
Training Bytes – Episode 46
How should representatives handle consumers who are mean and confrontational during a call? Mark Boich from Harris & Harris and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net