News & Tips

Training Bytes – Episode 13

Training Bytes – Episode 13

What should a collector do when a consumer says they don't have access to their banking information to make a payment?  Michael Jeselnik from Carter-Young and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net

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Training Bytes – Episode 12

Training Bytes – Episode 12

What should a representative do when a consumer wants to stretch out the payments for an unreasonable duration of time? Mindy Chumbley from Solverity and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net

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Training Bytes – Episode 11

Training Bytes – Episode 11

How should a representative respond when a consumer makes the comment that this medical debt can't be listed on their credit report anymore? Beth Conklin from State Collection Service and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net

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Measuring Training Outcomes and Impact

Measuring Training Outcomes and Impact

How to effectively evaluate training has been a common challenge in the world of learning and development (L&D) for decades. Even though most training practitioners know that evaluation is important, have read articles about evaluation and have probably dabbled with a couple of models, little...

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Training Bytes – Episode 10

Training Bytes – Episode 10

What should collectors do when a consumer calls in and says “I want to buy a house and I need to get this item off my credit report”? Greg Ruffino from Williams & Fudge and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net

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How to Effectively Manage Your Team for Peak Performance

How to Effectively Manage Your Team for Peak Performance

Race cars, Power Rangers... There are a number of different analogies and examples that can be used to describe how all of the employees inside a collection operation need to be performing together for the operation to be successful. Looking at all of the employees inside an operation as a team...

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