News & Tips
5 Pillars of Successful Hybrid Training
Each pillar supports the smooth execution of live mixed training delivery when combining on-site and online learners. Hybrid workplaces are increasingly more common today, with organizations even designating traditional office space for in-person collaboration days. According to Forbes.com, an...
Training Bytes – Episode 21
During a conversation with a consumer, if they ask if you are going to sue them for the debt if they don't pay it, how should the representative respond? Tony Diaz from PFC USA and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
How to Retain Gen Z Employees? Provide Them the Learning Experiences They Want
It was 1999. The world was partying per Prince’s instructions, anticipating what was projected to be a catastrophic global technology failure as computers turned over to the year 2000. Meanwhile, the first members of Gen Z were finding their voices and cutting their teeth on plastic toy flip...
Training Bytes – Episode 20
If a consumer calls saying they received a notice stating they owe $453.14 as of April 28, and says to the representative, "I don’t recognize the date or this debt; what can you tell me about it?", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss how to...
Build Learning into Your Employees’ Workflow
Learning and Development (L&D) programs are critical for the success of any organization. These programs both ensure that employees have the skills and capabilities necessary to do their jobs well, and demonstrate to those employees that their employers believe they are worth investing in —...
Training Bytes – Episode 19
What should representatives say when a consumer calls and says they received a letter that said to call if they want to dispute the debt? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
The 9 Elements that Make Top Employee Training Programs So Successful
Training employees isn’t one-size-fits-all. There isn’t one simple answer to building perfect employee training programs, but there are a few elements that are consistently present in companies with the best training programs. No matter the type of program you’re developing – manager training...
Training Bytes – Episode 18
When a consumer says, "I thought this debt was going to be covered by my health insurance", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
Fourteen Reasons to Invest in Employee Training and Development
Employers that want to improve employee performance, innovation, and customer service invest in training and development. Done right, it eliminates skill gaps, teaches workers modern technologies, and helps employees become product experts. Top Workplaces have strong training programs. That is not...