News & Tips
7 Must-Have KPIs to Measure Training Effectiveness for Learning Analytics
To measure the effectiveness of training, you will need indicators to show the change in performance. Let’s see how KPIs and learning analytics are tied together. 7 KPIs to Measure Training Effectiveness The value of all L&D endeavors—the extensive use of time, money, and resources for...
Training Bytes – Episode 56
At times, a representative may take shortcuts and overlook best practices or procedures. Dan Estes from R3 Dynamics and Mike Gibb discuss how to handle collectors who try to cut corners or bend the rules as much as they can be bent. Source: AccountsRecovery.net
An HR Manager’s Playbook on Learning Analytics: 6 Performance Metrics to Focus On
As the field of learning analytics continues to advance and the amount of learner data that can be tracked grows, it can be difficult for HR managers to know which metrics are the best for measuring performance. Learn about the 6 metrics that HR managers should focus on to improve performance....
Training Bytes – Episode 55
Forgetting parts or most of what was learned in training is normal. Dan Estes from R3 Dynamics and Mike Gibb discuss the most common part of training that representatives forget once training is over. Source: AccountsRecovery.net
Training Bytes – Episode 54
What does a great collection call sound like? Dan Estes from R3 Dynamics and Mike Gibb talk about the best collection call Dan has ever heard and what made it special. Source: AccountsRecovery.net
Ideas to Help Answer Common Collection Questions
While everyone wants to believe they are unique and special, consumers tend to ask the same types of questions during collection calls. Knowing the best way to answer those questions can make a huge difference in a company’s collection rates. In a recent webinar, sponsored by Peak Revenue...
Measuring the Impact of Microlearning: 5 Employee Performance Metrics That Never Lie
An effective microlearning program should always have a clear impact on employee performance. Training has little value if employees are unable to remember or practice the skills they learned while on the job. Therefore, measuring the effectiveness of your microlearning program is essential....
Training Bytes – Episode 53
What skills are truly important for becoming an exceptional collector? Dan Estes from R3 Dynamics and Mike Gibb talk discuss the skill that is most overrated when it comes to being a great collector. Source: AccountsRecovery.net
Microlearning for Better Learning Impact: Real-World Examples and Benefits of Bite-Sized Solutions
Microlearning is here to stay. For any organization wishing to implement digital learning and instill in their workforce a more agile mindset, microlearning is a must-have in their arsenal of learning interventions. Below, we will look at how microlearning strategies can be applied for better...