News & Tips
Training and Development: Learning Designs for a Changing Work Environment
Often, I hear uncertainty about the future framed as a debate around how people learn. There is ongoing speculation — by training and development experts within organizations as a conversation among leadership, HR, and learning and development teams — as to whether technology, remote work, and...
Training Bytes – Episode 28
When a consumer says he or she can’t pay their debt because they are spending more on gas and food and have nothing left in their budget, how should a representative respond? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss what to say when this situation occurs. Source:...
5 Trends to Revolutionize Learning & Development in 2024
Among L&D professionals from Johnson & Johnson, USAA and Four Seasons, my colleague, Morgan Yeargan, and I delved into the greatest challenges and solutions buzzing in the world of corporate learning and development. During a 3-day event hosted by the International Performance Management...
Training Bytes – Episode 27
How should representatives answer credit reporting questions from consumers? Patrick Newman from Bassford Remele and Mike Gibb discuss how to respond when these types of questions arise. Source: AccountsRecovery.net
Putting Blended Learning to Work: How to Optimize Your Approach to Training Employees
We know that as a learning and development professional, you’re constantly looking for the most effective strategies to train and develop your employees. Finding the right type of training for your company can seem daunting but understanding how to blend a few different delivery methods can...
Training Bytes – Episode 26
How do you handle a call where the consumer says they have no idea what the debt is about? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
39 Statistics that Prove the Value of Employee Training
It goes without saying that employee training is beneficial for organizations of any size, but to what extent? A strong training and development program can have numerous short- and long-term benefits, including increasing employee engagement and retention rates, encouraging innovative thinking,...
Training Bytes – Episode 25
What should representatives say or do when a consumer claims a debt is not theirs? Patrick Newman from Bassford Remele and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
Developing Employee-Centric Managers
Assessment, motivation to improve, and following through with on-target development experiences are critical. In my September column, I shared research results showing that 67 percent of a manager’s overall effectiveness can be explained by how they are rated on the eight attributes that define an...