News & Tips
Training Bytes – Episode 17
When a consumer says, "I'm not going to pay this because it's not going to show up on my credit report", how should the representative respond? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
Every Employee Needs Sales Skills to Thrive
Nearly everyone has a story about when a salesperson made their buying decision a breeze. The salesperson understood the business, asked well thought-out questions and listened (instead of just talking), connected the product or service to stated (or unstated but very real) needs, and grasped the...
Training Bytes – Episode 16
How should representatives deal with mean and aggressive consumers? Tony Diaz from PFC USA and Mike Gibb discuss what to do and how to respond when this happens. Source: AccountsRecovery.net
The Importance of Training Employees: 11 Benefits
As technology advances and workplace strategies evolve, there comes a need for professionals to align with these changes in terms of knowledge and skills. One of the best ways to enhance knowledge and skills is through training. Providing employees with relevant and consistent training can help...
Training Bytes – Episode 15
When a consumer says they are going to call the creditor and take care of the debt with them, what should the collector do? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
3 Tips for Measuring the Effectiveness of On-the-Job Training
There are many facets to measuring training success, each with unique potential to showcase value using metrics and application-based knowledge. For example, instructor-led training (ILT) might be measured with both surveys to measure feelings and assessments to measure understanding of the...
Training Bytes – Episode 14
What should a representative do when a consumer claims that a debt has already been paid? Tony Diaz from PFC USA and Mike Gibb discuss how to respond when this situation occurs. Source: AccountsRecovery.net
5 Steps to Make Ongoing Employee Training Enjoyable
This helps employees, because it makes learning—even learning challenging things—feel approachable. And it helps the team, because everyone is constantly improving. Training new employees is tough. There’s so much industry - and company-specific knowledge you have to impart. There are so many...
The Neuroscience Behind the Spacing Effect
This school year, classrooms look very different. Chalkboards and in-person instruction have been replaced by PowerPoint slides and video conferences as many students shifted to virtual learning. While a debate rages over which type of education is best, a more fundamental question about learning...