News & Tips
5 Steps to Make Ongoing Employee Training Enjoyable
This helps employees, because it makes learning—even learning challenging things—feel approachable. And it helps the team, because everyone is constantly improving. Training new employees is tough. There’s so much industry - and company-specific knowledge you have to impart. There are so many...
The Neuroscience Behind the Spacing Effect
This school year, classrooms look very different. Chalkboards and in-person instruction have been replaced by PowerPoint slides and video conferences as many students shifted to virtual learning. While a debate rages over which type of education is best, a more fundamental question about learning...
How to Make Compliance Training Engaging
Compliance is a term that makes most learning and development (L&D) teams feel anxious. Part of that is because staying on top of compliance can challenge most human resources (HR) teams and organizations, especially with ever-changing legislation. On top of that, getting employees to take and...
Training Bytes – Episode 13
What should a collector do when a consumer says they don't have access to their banking information to make a payment? Michael Jeselnik from Carter-Young and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
The Great Training Divide: Perspectives From CEOs and Entry-Level Employees
Ask a CEO about workplace training and you’re likely to hear stories of abundance, flexible options and effectiveness. Ask an entry- or even mid-level employee and the view may be starkly different, with fewer opportunities, narrower options and, often, irrelevant or unmemorable content. Not only...
Training Bytes – Episode 12
What should a representative do when a consumer wants to stretch out the payments for an unreasonable duration of time? Mindy Chumbley from Solverity and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
Unlocking Potential in Minutes: Tips for Effective Microlessons
Microlearning, also called bite-sized learning or nanolearning, is rapidly being adopted by instructional designers and trainers because it enables efficient, timely and focused employee training. A principal component of microlearning is the use of microlessons that are quickly produced and shown...
Training Bytes – Episode 11
How should a representative respond when a consumer makes the comment that this medical debt can't be listed on their credit report anymore? Beth Conklin from State Collection Service and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
Microlearning: the Future of Professional Development
From dawn to dusk: That’s how long the average adult spends on-screen — about 11 hours daily. At the same time, corporate trainers are trying to grab employee attention long enough to educate them and ensure the information sticks. Tools like EJ4 let viewers watch five- to ten-minute training...