Search Results

Webinars
How Microlearning Can Help Train Collectors Faster

How Microlearning Can Help Train Collectors Faster

Teaching adults is different than teaching children. It’s doubtful that anyone will question that statement. Understanding how adult learners are different from children — usually because adults need to understand the “why” behind what they are being taught — is important to companies in the ARM...

read more
How to Effectively Manage Your Team for Peak Performance

How to Effectively Manage Your Team for Peak Performance

Race cars, Power Rangers... There are a number of different analogies and examples that can be used to describe how all of the employees inside a collection operation need to be performing together for the operation to be successful. Looking at all of the employees inside an operation as a team...

read more
Three Keys to Building Effective Training Programs

Three Keys to Building Effective Training Programs

Rodney Dangerfield went “Back to School,” didn’t he? So why can’t aspiring debt collectors do it, too? Many might not remember Dangerfield and the 1986 classic movie where the then-65-year-old comedian played a father who enrolled in college to be with his son (totally worth re-watching if only to...

read more
The Secret to Writing Strong Policies & Procedures

The Secret to Writing Strong Policies & Procedures

Everyone who has a driver’s license knows how to drive a car. We know what pedal makes the car move and which one makes the car stop. We know which way to turn the steering wheel to make the car go to the left and which way to turn the wheel steering wheel to make the car go to the right. But...

read more
A Great Model for Giving Highly Effective Feedback

A Great Model for Giving Highly Effective Feedback

Listen to the Webinar Recording/Download the PDF BelowGiving effective employee feedback is a valuable but sometimes poorly executed or even neglected skill. While effective feedback can grow and develop staff, improve levels of trust and communication within an organization, and strengthen bonds...

read more