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The Secret to Writing Strong Policies & Procedures

The Secret to Writing Strong Policies & Procedures

Everyone who has a driver’s license knows how to drive a car. We know what pedal makes the car move and which one makes the car stop. We know which way to turn the steering wheel to make the car go to the left and which way to turn the wheel steering wheel to make the car go to the right. But...

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A Great Model for Giving Highly Effective Feedback

A Great Model for Giving Highly Effective Feedback

Listen to the Webinar Recording/Download the PDF BelowGiving effective employee feedback is a valuable but sometimes poorly executed or even neglected skill. While effective feedback can grow and develop staff, improve levels of trust and communication within an organization, and strengthen bonds...

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Tips to Help Train New, Existing Employees

Tips to Help Train New, Existing Employees

Training collectors, whether they be new hires or seasoned veterans in need of a refresher, is an expensive process for collection agencies. Not only does the trainer have to be paid, but every minute that a collector is not on the phone trying to collect is lost money. On top of that, training...

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How Training Has Changed During COVID-19

Hiring and training a new employee is like building the foundation for a house. If it’s done correctly, the house will proudly stand the test of time. If it’s done incorrectly, it won’t stand a chance and will cause nothing but headaches for the owner. If that seems like the stakes are high for...

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