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How to Effectively Manage Your Team for Peak Performance

How to Effectively Manage Your Team for Peak Performance

Race cars, Power Rangers, there are a number of different analogies and examples that can be used to describe how all of the employees inside a collection operation need to be performing together for the operation to be successful. Looking at all of the employees inside an operation as a team can...

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Three Keys to Building Effective Training Programs

Three Keys to Building Effective Training Programs

Rodney Dangerfield went “Back to School,” didn’t he? So why can’t aspiring debt collectors do it, too? Many might not remember Dangerfield and the 1986 classic movie where the then-65-year-old comedian played a father who enrolled in college to be with his son (totally worth re-watching if only to...

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The Secret to Writing Strong Policies & Procedures

The Secret to Writing Strong Policies & Procedures

Everyone who has a driver’s license knows how to drive a car. We know what pedal makes the car move and which one makes the car stop. We know which way to turn the steering wheel to make the car go to the left and which way to turn the wheel steering wheel to make the car go to the right. But...

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A Great Model for Giving Highly Effective Feedback

A Great Model for Giving Highly Effective Feedback

Listen to the Webinar Recording/Download the PDF BelowGiving effective employee feedback is a valuable but sometimes poorly executed or even neglected skill. While effective feedback can grow and develop staff, improve levels of trust and communication within an organization, and strengthen bonds...

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Tips to Help Train New, Existing Employees

Tips to Help Train New, Existing Employees

Training collectors, whether they be new hires or seasoned veterans in need of a refresher, is an expensive process for collection agencies. Not only does the trainer have to be paid, but every minute that a collector is not on the phone trying to collect is lost money. On top of that, training...

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