When a consumer says, “I’m filing for bankruptcy,” it can immediately shift the tone of the call – and sometimes it’s used as a quick way to end the conversation, even when no filing has actually occurred. How representatives respond in that moment is critical.
David Alderman from CBE Companies joins Mike Gibb to discuss how collectors should handle these situations professionally and compliantly. He shares practical guidance on acknowledging the statement, asking the right follow-up questions, avoiding assumptions, and protecting the organization – all while keeping the conversation respectful and appropriately focused.