When a consumer seems elderly and confused, the conversation may call for a more careful approach. These moments can raise questions about whether the consumer fully understands what’s being discussed, making it important for collectors to slow the pace and respond thoughtfully.
DavidLee Richardson from Harris & Harris joins Mike Gibb to talk through how collectors should handle these situations. He discusses recognizing potential vulnerability, adjusting communication, and keeping the interaction respectful and compliant while helping ensure the conversation is handled appropriately.