When a consumer says “no”, collectors are often left with a difficult question: Is this the end of the conversation, or is there still an opportunity to move toward a resolution? Knowing when to continue exploring options and when to stop pushing is critical.
Sherrika Newman from Revco Solutions joins Mike Gibb to discuss how collectors should respond in these situations. She shares practical guidance on handling objections, uncovering the reasons behind the resistance, and applying the right level of persistence while maintaining professionalism, compliance, and respect for the consumer.