When a consumer says they have no idea what the debt is or why they’re being contacted, the conversation can stall before it really begins. How collectors respond in those first moments can determine whether the interaction becomes productive or ends in frustration. Jenna Leigh Guyton from Americollect joins Mike Gibb to discuss how collectors should handle these situations. She shares practical guidance on responding with clarity, addressing the consumer’s concerns, and moving the conversation forward while maintaining professionalism, compliance, and respect.
Training Bytes – Episode 148
