As more consumers begin using AI tools during everyday conversations, collectors may find themselves speaking with someone who is relying on AI for answers, guidance, or even suggested responses in real time. These situations can introduce new challenges that affect communication, efficiency, and the overall flow of the conversation. Jenna Leigh Guyton from Americollect joins Mike Gibb to discuss how collectors should handle these situations. She shares practical guidance on recognizing when AI may be influencing the conversation, responding professionally, and keeping the interaction productive, compliant, and respectful.
Training Bytes – Episode 149
