When a consumer asks, “How did you arrive at this balance?” a collector needs to be prepared to address the question clearly and confidently. How the collector responds can help resolve confusion, build credibility, and keep the conversation moving forward. Frank Tirre from Cedar Financial joins Mike Gibb to discuss how collectors should handle questions about the amount owed. He shares practical guidance on explaining the balance, addressing the consumer’s concerns, and making sure the information provided is clear, accurate, and compliant.
Training Bytes – Episode 153
