When a consumer asks, “Am I going to be sued if I don’t pay this debt?” a collector needs to respond carefully. The answer can have significant compliance implications, particularly if the collector makes statements or creates expectations about actions that may or may not occur. Frank Tirre from Cedar Financial joins Mike Gibb to discuss how collectors should handle this question. He shares practical guidance on responding without making assumptions or inappropriate representations while keeping the conversation clear, professional, and compliant.
Training Bytes – Episode 154
