When a consumer says a debt is less than $500 and will not appear on their credit report, they may question why they should pay it at all. For the collector, the challenge is to respond without making the conversation solely about credit reporting and to keep the discussion focused on resolving the account. Beth Conklin from State Collection Service joins Mike Gibb to discuss how collectors should handle these situations. She shares practical guidance on responding to the consumer’s reasoning, addressing the objection effectively, and keeping the conversation productive and focused on resolution.
Training Bytes – Episode 158
