When a consumer doesn’t recognize a debt, the collector must decide how much time to spend establishing recognition before moving on. Spending too little time can end the conversation too soon, while spending too much time may keep the call from moving toward resolution. Tariq Muhammad from Shepherd Outsourcing joins Mike Gibb to discuss how collectors should approach these situations. He shares practical guidance on balancing the need to help the consumer recognize the debt with the need to keep the conversation focused, efficient, and productive.
Training Bytes – Episode 161
