When a consumer tells a collector, “Don’t ever call me at work,” what happens next matters. A statement like this can create compliance implications, and collectors need to respond appropriately while ensuring the consumer’s request is handled correctly. Frank Tirre from Cedar Financial joins Mike Gibb to discuss how collectors should respond when a consumer says they do not want to receive calls at work. He shares practical guidance on recognizing the request, responding appropriately, and avoiding missteps that could create unnecessary compliance risk.
Training Bytes – Episode 152
