Thanks for your product and your style of doing business. Credits, Inc. has used KnowledgeSOURCE as a training tool for a couple of years. We have found KNOWLEDGESOURCE to be a valuable tool in our on-going collector training. It is an engaging, effective way to reinforce our company methods and compliance standards to our staff. I wish every one of our business partners were as good to do business with as Peak Revenue Learning.
Peak Revenue Learning’s product KNOWLEDGESOURCE has made a significant impact to our staffs’ retention of information related to compliance, company procedures, and policy. We are able to easily identify areas in the company, as a whole or individually, that are in need of improvement. KNOWLEDGESOURCE comes with a mountain of questions and topics already loaded; however, its capacity to be customized for content specific to our office has been an incredible value for us.
Advanced Recovery Systems has had the opportunity to use KNOWLEDGESOURCE for three years now. I am happy to say it has made a tremendous improvement in our training and compliance over that time. We have improved our overall correct answer scores on our continuous training Topics from 64% to 82% and that is with many new people being hired. We now offer about 400 Topics in 15 Categories to our staff with testing on a scheduled basis.
The fact the product is so easily customized to our needs has allowed us to add many new subjects and make modifications as compliance regulations and best practices have changed. The on-boarding of new employees is much easier.
We are now looking at the addition of training videos using Presentations as a major step to not only telling our staff but showing them to further their learning. The Gold Club has also created much excitement for the entire office, especially since we began offering gift cards as an additional reward for monthly inclusion in the Gold Club.
In all, this product and service has given ARS much more than we ever expected and we see further opportunities to expand our use. Thank you for being a great business partner to ARS.
Director of Compliance and Development
Like many in the third-party collection agency industry, Todd, Bremer & Lawson has recognized and responded to the increasing importance of compliance management as a crucial component of a successful and competitive collection business. KNOWLEDGESOURCE has not only increased the mastery of compliance and policy information among our staff members, it has created an awareness and focus that wasn’t evident previously.
We increasingly see compliance management as a key competency that current and prospective clients expect an agency to have. I recently completed a RFP response that asked for a description of compliance training conducted by our agency. We feel like KNOWLEDGESOURCE is a differentiator and enhances our competitiveness.
I recommend KNOWLEDGESOURCE to any agency that is implementing or enhancing its training and compliance processes.
Todd, Bremer & Lawson, Inc.
We've been using KNOWLEDGESOURCE for over six months now and the impact has been significant. Our collectors have reached a much higher level of mastery on the basic material we have presented to them in the past and we've also been able to expand their knowledge base considerably. KNOWLEDGESOURCE is extremely flexible and allows us to roll out training on agency policies and client policies quickly and easily. The reporting functions allow us to accurately determine how much of the training is absorbed and the specific areas where we need to dedicate greater attention.
We've recently started utilizing KNOWLEDGESOURCE in our initial collector training as well with excellent results so far. We've been pleasantly surprised with the simplicity of the tool and the ease of integration with our existing training program.
Brent D. Rollins
Receivable Solutions, Inc.
We believe in hiring and maintaining the best trained staff available. As part of our training program we utilize Peak Revenue Learning as a tool to always keep current regulations in front of our employees and management.
We now have both collection and administrative staff daily receiving topics on FDCPA, FCRA, HIPAA, SCRA and GLBA. The presentation of a few topics daily allows our staff to retain more of the knowledge than what traditionally we have done in a classroom setting. The system is easy to set up and, most definitely, easy for the staff to complete their daily assignments. Managers are able to see how the staff responds and coach them as needed where they seem to have difficulty understanding a concept.
I am pleased to say that this is the second company I have implemented the Peak Revenue Learning methodology. I highly recommend it to any collection agency that wants to insure compliance with today’s regulations.
Frank M. Souto
MedConn Collection Agency
KNOWLEDGESOURCE is a powerful one-stop-shop, and a vital asset to anybody looking to maximize effectiveness in combining agency education, compliance, and day-to-day overall communication. Whether it is deploying a company-wide communication or presentation, tracking test scores year over year, or proving policy and procedure acknowledgment during an audit, KNOWLEDGESOURCE gives the tools to accomplish an incredible amount of work in extremely short order. Most tasks are accomplished with only a few clicks, and most can then be scheduled to reoccur on their own. The software is simple and easy to use, yet comprehensive and truly an all inclusive tool and must have for anybody operating in the Compliance realm for their agency. This platform has become a culture and everyday necessity for us at all levels of our organization.
Chief Compliance Officer