When a consumer says they can only pay with cash or a money order, the collector needs to respond without letting the payment method become a barrier to resolving the account. Understanding the consumer’s circumstances and explaining the available options can help keep the conversation moving forward. Beth Conklin from State Collection Service joins Mike Gibb to discuss how collectors should handle these situations. She shares practical guidance on responding to the consumer, exploring payment options, and working toward a solution appropriate for both the consumer and the organization.
Training Bytes – Episode 156
