What should representatives say if a consumer asks "how do I get this off my credit report?" Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
Training programs have the responsibility of imparting knowledge to employees across a diverse range of subjects. Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb talk about the most important component of an effective training program. Source: AccountsRecovery.net
Why do some representatives stand out more than others? Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb talk about what made the best collector she ever worked with special. Source: AccountsRecovery.net
New representatives are trained to become proficient in a diverse range of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss where most collection training programs fall short. Source: AccountsRecovery.net
New representatives may wonder if they have what it takes to succeed. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss whether anyone can become a great collector. Source: AccountsRecovery.net
New representatives need to learn how to respond to a variety of demanding or arduous encounters with consumers. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss the single greatest challenge facing new collectors today. Source: AccountsRecovery.net
New representatives are expected to master a wide array of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss what the single most important lesson is that a new collector must learn. Source: AccountsRecovery.net
When a consumer uses obscene or foul language on a call with a representative, how should they respond? Kristen Rowles from CBE Companies and Mike Gibb discuss what the representative should do if this happens. Source: AccountsRecovery.net
What should a collector do when a consumer flat-out refuses to pay a debt? Kristen Rowles from CBE Companies and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
What should a representative do when a consumer claims to be the victim of identity theft? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond if this situation occurs. Source: AccountsRecovery.net
What should a representative do when the consumer sounds like they are being coached by someone and maybe bait them into a violation? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
What should a representative do when they have been accused of being mean or rude during a call? Ken Peck from Kcep Financial Services and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net