When a consumer says he or she can’t pay their debt because they are spending more on gas and food and have nothing left in their budget, how should a representative respond? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss what to say when this situation occurs. Source:...
How should representatives answer credit reporting questions from consumers? Patrick Newman from Bassford Remele and Mike Gibb discuss how to respond when these types of questions arise. Source: AccountsRecovery.net
How do you handle a call where the consumer says they have no idea what the debt is about? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
What should representatives say or do when a consumer claims a debt is not theirs? Patrick Newman from Bassford Remele and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
What should collectors do when consumers are reluctant to provide additional contact information like email addresses and cell phone numbers? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to handle this when it happens. Source: AccountsRecovery.net
What are the biggest signs to look out for when a consumer is trying to call bait a representative? Patrick Newman from Bassford Remele and Mike Gibb talk about how a rep can identify when a caller is trying to call bait them. Source: AccountsRecovery.net
How should a representative respond when a consumer says they are on a fixed income and don't have any money to spare? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
During a conversation with a consumer, if they ask if you are going to sue them for the debt if they don't pay it, how should the representative respond? Tony Diaz from PFC USA and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
If a consumer calls saying they received a notice stating they owe $453.14 as of April 28, and says to the representative, "I don’t recognize the date or this debt; what can you tell me about it?", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss how to...
What should representatives say when a consumer calls and says they received a letter that said to call if they want to dispute the debt? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
When a consumer says, "I thought this debt was going to be covered by my health insurance", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
When a consumer says, "I'm not going to pay this because it's not going to show up on my credit report", how should the representative respond? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net