What should collectors do after a debt has been verified/validated and the consumer still disagrees about the balance that is owed? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
How should a representative respond when a consumer says they are not paying, as the account is not going to affect their credit report? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when a consumer says this. Source: AccountsRecovery.net
How should a representative respond when a consumer says they are waiting on their income tax refund and can pay the debt after receiving it? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when this situation occurs. Source: AccountsRecovery.net
When a consumer says he or she can’t pay their debt because they are spending more on gas and food and have nothing left in their budget, how should a representative respond? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss what to say when this situation occurs. Source:...
How should representatives answer credit reporting questions from consumers? Patrick Newman from Bassford Remele and Mike Gibb discuss how to respond when these types of questions arise. Source: AccountsRecovery.net
How do you handle a call where the consumer says they have no idea what the debt is about? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
What should representatives say or do when a consumer claims a debt is not theirs? Patrick Newman from Bassford Remele and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
What should collectors do when consumers are reluctant to provide additional contact information like email addresses and cell phone numbers? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss how to handle this when it happens. Source: AccountsRecovery.net
What are the biggest signs to look out for when a consumer is trying to call bait a representative? Patrick Newman from Bassford Remele and Mike Gibb talk about how a rep can identify when a caller is trying to call bait them. Source: AccountsRecovery.net
How should a representative respond when a consumer says they are on a fixed income and don't have any money to spare? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
During a conversation with a consumer, if they ask if you are going to sue them for the debt if they don't pay it, how should the representative respond? Tony Diaz from PFC USA and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
If a consumer calls saying they received a notice stating they owe $453.14 as of April 28, and says to the representative, "I don’t recognize the date or this debt; what can you tell me about it?", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss how to...