Occasionally, a consumer will say to a representative, “You're not the first person who has called about this. This seems like a scam.” Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should respond if this happens. Source: AccountsRecovery.net
It is not uncommon for a consumer to say to a representative, “I need to see something in writing first”. Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should respond when this happens. Source: AccountsRecovery.net
What should a representative do if they cannot hear or understand the consumer? Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should manage a call in such situations. Source: AccountsRecovery.net
A consumer may respond to a request for payment by asking, "Why should I pay this? What's in it for me?" Melony Frizzell from Revco Solutions and Mike Gibb discuss what a representative should say in response if this occurs. Source: AccountsRecovery.net
It is said that words account for only 7% of communication when people are talking. The rest of communication comes from body language and tonality. And since body language is absent from a phone call, tonality is a huge percentage of the communication that occurs on a call. Greg Ruffino from...
What should a representative do if a consumer refuses to offer more than some minimal amount toward the debt? Greg Ruffino from InterProse and Mike Gibb discuss how a collector should respond if this occurs. Source: AccountsRecovery.net
It is common for consumers to respond to a request to pay with a variety of objections and stalls. Greg Ruffino from InterProse and Mike Gibb break down the ones that are the most difficult to deal with. Source: AccountsRecovery.net
What is the biggest mistake collectors make when negotiating payments with consumers? Greg Ruffino from InterProse and Mike Gibb explore these problems. Source: AccountsRecovery.net
What are the traits of the best collectors? Jose Giron from State Collection Service talks with Mike Gibb about the traits of the best collectors he has ever worked with. Source: AccountsRecovery.net
What are the biggest mistakes collectors make when trying to collect unpaid healthcare debts? Jose Giron from State Collection Service and Mike Gibb explore these situations. Source: AccountsRecovery.net
Every representative collecting medical accounts will encounter consumers who say, “I thought my insurance was going to cover this”. Jose Giron from State Collection Service and Mike Gibb discuss how collectors should respond when this occurs. Source: AccountsRecovery.net
Every representative will encounter consumers who say, “I already told you that I didn’t owe this” or “I told you to stop calling me”. Jose Giron from State Collection Service and Mike Gibb discuss how collectors should respond when this happens. Source: AccountsRecovery.net