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What are the biggest mistakes collectors make when trying to collect unpaid healthcare debts? Jose Giron from State Collection Service and Mike Gibb explore these situations. Source: AccountsRecovery.net

Every representative collecting medical accounts will encounter consumers who say, “I thought my insurance was going to cover this”. Jose Giron from State Collection Service and Mike Gibb discuss how collectors should respond when this occurs. Source: AccountsRecovery.net

Every representative will encounter consumers who say, “I already told you that I didn’t owe this” or “I told you to stop calling me”. Jose Giron from State Collection Service and Mike Gibb discuss how collectors should respond when this happens. Source: AccountsRecovery.net

There are times when a representative will encounter a consumer that gives no indication that they want to resolve their debt. Larry Baker from RGS Financial and Mike Gibb discuss what to do when a consumer just does not appear interested in paying. Source: AccountsRecovery.net

If you were to break down the different parts of a collection call — the beginning, the middle, and the end — which is the most important and why? Larry Baker from RGS Financial and Mike Gibb discuss the answer to this question. Source: AccountsRecovery.net

If a representative is communicating with a consumer who rambles and keeps going off on tangents, what is the best way to bring the consumer back to the conversation and move the discussion forward? Larry Baker from RGS Financial and Mike Gibb discuss what to do if this happens. Source:...

Without reasonable confidence, one cannot be successful. So, how does a representative develop confidence? Larry Baker from RGS Financial and Mike Gibb discuss how to help a collector be confident when communicating with consumers. Source: AccountsRecovery.net

What should a representative say when a consumer says, “This debt isn’t going to show up on my credit report so I’m not going to pay it.” LaDonna Bohling and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net

It is not unusual for a representative to attempt to engage in conversation with a consumer who has become emotional. In a discussion with Mike Gibb, LaDonna Bohling shares her insights on how collectors should calm someone who is upset or angry. Source: AccountsRecovery.net

When speaking with someone in person, only 7% of meaning is communicated by the spoken word. 38% comes from tone-of-voice and 55% through body language. When communicating on the phone, 70% of meaning comes from tone and 30% from the words used. In a conversation with Mike Gibb, LaDonna Bohling...

One form of dispute that representatives encounter is when consumers tell them the account isn't theirs. LaDonna Bohling and Mike Gibb discuss how collectors should respond when a consumer says, "This debt isn't mine." Source: AccountsRecovery.net

Sometimes a consumer wants to use a method other than the phone to communicate about their account. Mara Morgan from Account Recovery Specialist Inc. and Mike Gibb discuss how to handle situations where consumers ask if they can send an email or communicate via text message instead of having a...