What should representatives say when a consumer calls and says they received a letter that said to call if they want to dispute the debt? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this happens. Source: AccountsRecovery.net
When a consumer says, "I thought this debt was going to be covered by my health insurance", how should the representative respond? Amber Hyde from Frost-Arnett and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
When a consumer says, "I'm not going to pay this because it's not going to show up on my credit report", how should the representative respond? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss what to do when this happens. Source: AccountsRecovery.net
How should representatives deal with mean and aggressive consumers? Tony Diaz from PFC USA and Mike Gibb discuss what to do and how to respond when this happens. Source: AccountsRecovery.net
When a consumer says they are going to call the creditor and take care of the debt with them, what should the collector do? Kelly Parsons-O'Brien from Pacific Credit Services and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
What should a representative do when a consumer claims that a debt has already been paid? Tony Diaz from PFC USA and Mike Gibb discuss how to respond when this situation occurs. Source: AccountsRecovery.net
What should a collector do when a consumer says they don't have access to their banking information to make a payment? Michael Jeselnik from Carter-Young and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
What should a representative do when a consumer wants to stretch out the payments for an unreasonable duration of time? Mindy Chumbley from Solverity and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
How should a representative respond when a consumer makes the comment that this medical debt can't be listed on their credit report anymore? Beth Conklin from State Collection Service and Mike Gibb discuss what to say when this happens. Source: AccountsRecovery.net
What should collectors do when a consumer calls in and says “I want to buy a house and I need to get this item off my credit report”? Greg Ruffino from Williams & Fudge and Mike Gibb discuss what to do when this occurs. Source: AccountsRecovery.net
How can a representative connect with a consumer that seems standoffish or wary of talking to a stranger? Michael Jeselnik from Carter-Young and Mike Gibb discuss how to respond to this type of situation. Source: AccountsRecovery.net
What should representatives do when they answer an inbound phone call from consumers who previously received calls and didn't answer them, and are now calling back to see what the calls were regarding? Mindy Chumbley from Solverity and Mike Gibb discuss how this scenario should be handled. Source:...