Repeated interruptions from consumers can disrupt the flow of a call and make it difficult for representatives to deliver important information clearly and compliantly. David Alderman from CBE Companies sits down with Mike Gibb to discuss effective techniques collectors can use to maintain control...
Even when executives say they value learning, training is often treated as a separate support function rather than a key driver of business performance. But, when you look at how organizations actually achieve long-term success and employee retention, learning is everywhere: onboarding,...
Organizations depend on effective employee training to remain competitive and profitable. Employee training helps workers acquire the behaviors, skills, abilities, and knowledge they need to do their job and prepare for future advancement. From new hires to long-tenured employees, continuous...
It's not unusual for a representative to receive a call where a consumer says something like, "I missed a call from this number, so I looked online and saw it was for a collection agency. What is this about?" Ryan Thorpe from FFAM and Mike Gibb break down how to respond in a situation like this....
The key ask in any collection call is the request for the balance due on the account to be paid. Aaron Keyes from L J Ross Associates and Mike Gibb discuss the best way to ask for payment in full from a consumer. Source: AccountsRecovery.net
Learn the key steps to designing impactful employee development programs that foster growth, improve retention, and align with business goals. Create Employee Development Programs As we navigate through an age characterized by the constant pace of technological advancements and evolving employee...
Discover how employee learning boosts productivity, innovation, retention, and leadership—driving real business growth in 2025 and beyond. Why Upskilling Your Team Is the Key to Long-Term Growth In today's rapidly evolving business landscape, companies that invest in Learning and Development...
There are no rules that say compliance training has to be boring. Here are some tips to make it engaging for the learner. Make Compliance Training Engaging You are a pharmaceutical rep for a large pharmaceutical company. You have a busy week ahead. Lots of meetings to attend. Client meetings....
The way people learn at work has changed rapidly. Long-form training methods are no longer the ideal standard. Instead, employers see better training results from short, broken-up, concise learning formats. Spaced learning is one of the methods that is helping employees and other trainees retain...
Are you thinking of investing in leadership skills training for your team? Let's look at some of the key benefits, as well as implementation tips to help you get started. Can Investing in Leadership Skills Improve Employee Retention? More companies are realizing that having effective leadership is...
Most training is done in isolation without linking it to the terminal objective of achieving business results. Not doing so results in ineffective training that has little impact on business results and loss of credibility of training. Explore how you can link training to business results. Is Your...
In Part 2 of the eLearning Champions series, explore two methods to integrate eLearning into the training framework, either in a "blend" or as curriculums. Integrating eLearning into Your Training Strategy In Part 1 of this 3-part series, I introduced the persona of an “eLearning Champion” who,...