News & Tips
Training Bytes – Episode 44
How should representatives respond to consumers who use ideas they saw on TikTok and other social media sites? Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss what to say when this occurs. Source: AccountsRecovery.net
Become an eLearning Champion: Training Strategy and eLearning—Part 2
In Part 2 of the eLearning Champions series, explore two methods to integrate eLearning into the training framework, either in a "blend" or as curriculums. Integrating eLearning into Your Training Strategy In Part 1 of this 3-part series, I introduced the persona of an “eLearning Champion” who,...
Training Bytes – Episode 43
What should representatives say if a consumer asks "how do I get this off my credit report?" Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb discuss how to respond when this occurs. Source: AccountsRecovery.net
Become an eLearning Champion: The Basics—Part 1
Who is an "eLearning champion"? How did training evolve to assume a front-end, powerful, pervasive, and impactful function in the corporate world today? How much training is eLearning today? How does eLearning fit into the overall training strategy? This article answers these questions and more....
Training Bytes – Episode 42
Training programs have the responsibility of imparting knowledge to employees across a diverse range of subjects. Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb talk about the most important component of an effective training program. Source: AccountsRecovery.net
How Training Helps Achieve Business Goals
Some organizations aren't always very clear on exactly how training helps achieve their business goals. This guide will make the process easy and intuitive. Seeing the Big Picture Not everyone understands that training is a big part of achieving business goals. Some organizations aren't always...
Training Bytes – Episode 41
Why do some representatives stand out more than others? Irene Hoheusle from ARM Compliance Business Solutions and Mike Gibb talk about what made the best collector she ever worked with special. Source: AccountsRecovery.net
Training is Not an Objective
We all want to create quality learning, but without clearly defined goals from the business, we run the risk of developing learning scrap. Use the following questions to guide your conversations with your clients to set clear business markers at the start of your learning initiative. Business...
Training Bytes – Episode 40
New representatives are trained to become proficient in a diverse range of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss where most collection training programs fall short. Source: AccountsRecovery.net