News & Tips
Training Bytes – Episode 30
How should a representative respond when a consumer says they are not paying, as the account is not going to affect their credit report? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when a consumer says this. Source: AccountsRecovery.net
Improving Training and Development Strategies
Workplace skills, training, and values must constantly evolve to keep up with new ideas and technology. Employees are becoming more vocal about their need for meaningful employment and growth opportunities. In fact, a lack of training and development is one of the reasons why employees leave to...
Training Bytes – Episode 29
How should a representative respond when a consumer says they are waiting on their income tax refund and can pay the debt after receiving it? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when this situation occurs. Source: AccountsRecovery.net
Five Ways to Improve Training and Development in the Workplace
In today's increasingly dynamic corporate landscape, the question "What can we do to make training and development better?" has never been more pertinent. As we’re faced with the rise in technology and a new generation of employees who are becoming more vocal in their quest for meaningful work...
Creating a Culture of Training and Development in the Workplace
Training and development play a critical role in every organization, contributing to employee growth, job satisfaction, and productivity. A culture devoted to training and development ensures employees are continuously motivated and engaged in their work. It's founded on an organization's...
Why Training is an Investment, not an Expense
Training can be one of the most fickle aspects of our lives. We know we need it to learn and grow. We consider it to be a nonnegotiable for our team members. And yet, we often shirk the responsibility of training in order to pursue other ventures. So much so, in fact, that an estimated 59% of...
How Microlearning Can Help Train Collectors Faster
Teaching adults is different than teaching children. It’s doubtful that anyone will question that statement. Understanding how adult learners are different from children — usually because adults need to understand the “why” behind what they are being taught — is important to companies in the ARM...
Training and Development: Learning Designs for a Changing Work Environment
Often, I hear uncertainty about the future framed as a debate around how people learn. There is ongoing speculation — by training and development experts within organizations as a conversation among leadership, HR, and learning and development teams — as to whether technology, remote work, and...
Training Bytes – Episode 28
When a consumer says he or she can’t pay their debt because they are spending more on gas and food and have nothing left in their budget, how should a representative respond? Gwen Gullicksen from Sentry Credit and Mike Gibb discuss what to say when this situation occurs. Source:...