News & Tips
Don’t Yank the Chain of Command
Why It's Necessary for Organizations, and When to Make Exceptions A chain of command, or command hierarchy, is the relationship between personnel in terms of responsibility and authority. It’s a ready-made structure for delegation of authority to accomplish the organization’s mission. That’s true...
These are the Things You’re Getting Wrong in Your Hiring Process
Bonobos’s director of talent acquisition and The Muse’s VP of people and talent share why its crucial for companies to pay closer attention to their hiring experience from start to finish. It’s a great time to be a job seeker. Unemployment rate is low, and there are more open positions than there...
Deliver Tough News the Right Way
3 Things to Remember When Things Go Wrong Former BP Chief Executive Tony Hayward could have immediately and swiftly announced that the explosion of the British oil giant’s rig, Deepwater Horizon, had led to an environmental disaster that dumped 4.9 million barrels of oil into the Gulf of Mexico in...
Hashtags, Job Fairs, Partnerships Offer Great Sources of Candidates for Agencies
While posting a job ad online can generate a ton of responses and likely lead to identifying potential candidates, collection agencies should be looking outside of the traditional hiring pipelines to identify the best possible talent, a panel of industry executives shared during a webinar...
The Components of a Successful Management Training Program
Not every employee that a collection agency hires is going to be promoted. While many collection agencies look to promote from within, identifying the right candidates who might make good managers, supervisors, or even executives is not an easy job. How can a collection agency identify someone who...
Agencies Placing More Emphasis on Soft Skills During New Hire Training
There is so much that a new collection agency employees needs to know. What the heck is the Fair Debt Collection Practices Act, anyway? Why can’t I threaten to break someone’s legs if they don’t want to pay their bills? And, most importantly, where is the bathroom? All kidding aside, training a...
Executives Shares Tools, Tips to Help Monitor Employee Performance
Keeping an eye on employees needs to be a top priority at any collection agency, and not just because of increased compliance risks, according to a pair of executives who spoke during a webinar hosted earlier this week. The webinar, on the topic of monitoring employee performance, was sponsored by...
Executives Share How Their Agencies Approach Compensation, Discuss Importance of Non-Financial Perks
Sometimes, it’s as simple as a coveted parking spot that makes people feel wanted. When it comes to making employees feel wanted, the non-financial perks can matter just as much, and in some cases more, than what’s in an employees paycheck. A pair of speakers shared how their collection agencies...
Agency Execs Share Best Practices in Hiring Job Candidates
The use of personality testing in the hiring process was the biggest point of debate between a trio of panelists on a webinar presented last week with one of the panelists heavily endorsing their use. The webinar was sponsored by Peak Revenue Learning. Mike DeCarpio, the director of collections...