In a new blog post published on the Consumer Law & Policy Blog, Professor Jeff Sovern advocates very strongly in support of interpreting the “unfairness” prong of UDAAP to encompass discrimination in connection with credit and non-credit consumer financial products and services offered by...
Listen to the Webinar Recording or Download a Copy BelowCompanies have had to get creative during the past couple of years, starting with the outbreak of the COVID-19 pandemic and now dealing with the impact of The Great Resignation, and while technology has helped offset shortages in labor or...
As we’ve covered repeatedly on TCPAWorld, one of the most unfair things about this whacky TCPAWorld of ours is that individual employees, officers, and directors of companies that violate the TCPA can be sued directly for conduct they took on behalf of their employer. So the CEO, the guy in charge...
Listen to the Webinar Recording or Download a Copy BelowThere is a lot of muscle memory in being a debt collector. From the time you begin training to the many similar phone conversations that are had day in and day out, there is a lot of repetition. It can be tough to unlearn certain behaviors...
An Ohio district court granted a debt collector’s motion for summary judgment, finding that an allegation of 19 calls over a one-year period without any evidence that the calls were intended to annoy, abuse, or harass the consumer did not violate the FDCPA. Background:A consumer sued a debt...
Listen to the Webinar Recording or Download a Copy BelowConversations between collectors and consumers are like snowflakes, in that each of them are unique and one-of-a-kind in their own way. Consumers can be hostile, skittish, uncertain, embarrassed, aggressive, confused, or some combination of...
Listen to the Webinar Recording or Download a Copy BelowIt might not seem like much until you sit down and actually quantify it, but hiring a job applicant who is not a good fit for your company can be a very costly mistake. Not just in the money that you spend on screening, training, and...
Listen to the Webinar Recording or Download a Copy BelowTraining new collectors is relatively the same whether it is being done in person or remotely, but the other aspects of bringing in new employees are not so easily replicated when those individuals are not in the office together, and...
Listen to the Webinar Recording or Download a Copy BelowTraining collectors, whether they be new hires or seasoned veterans in need of a refresher, is an expensive process for collection agencies. Not only does the trainer have to be paid, but every minute that a collector is not on the phone...
Listen to the Webinar Recording or Download a Copy BelowHiring and training a new employee is like building the foundation for a house. If it’s done correctly, the house will proudly stand the test of time. If it’s done incorrectly, it won’t stand a chance and will cause nothing but headaches for...
Listen to the Webinar Recording or Download a Copy BelowThe further away that collectors get from the office, the more closely that they need to be monitored, although for the most part, what they are being monitored for is largely the same as when they were in the office, according to a panel of...
Listen to the Webinar Recording or Download a Copy BelowHiring employees in the credit and collection industry today has become a delicate balance of making sure the candidate demonstrates that he or she is hungry for the position while also not taking too long to extend a job offer, or risk the...