KNOWLEDGESOURCE Utilization

KNOWLEDGESOURCE Utilization It is not uncommon for executive and management personnel to find themselves with too much on their plate and not enough time to devote to all of their responsibilities. In these situations, some important duties, such as developing quality...

Policy Alerts

Using Alerts to Introduce Changed or New Policies and Procedures You may have experienced publishing a new or updated policy/procedure to staff and then encountering complaints or other issues because the new guidelines were not followed. Staff members may have been...

Topics Speed Proficiency

Use Continuous Training Questions to Bring New Hires Up to Speed More Quickly Many companies are concerned with the knowledge levels of new employees when first released into their job function. Despite on-boarding training efforts, many find these newly hired and...

Using Audio Recordings in Continuous Training Questions

Using Audio Recordings in Continuous Training Questions Many companies record phone calls, and it’s likely you have many recordings that can be used to demonstrate correct or incorrect call performance. You can insert a recording into a continuous training...

Using the Gold Club to Engage Staff

Using the Gold Club to Engage and Motivate Staff The Gold Club provides a means of recognizing and rewarding staff for achieving or exceeding superior continuous training performance. By promoting and recognizing Gold Club membership within your company, staff members...