by Christopher Rickman | May 29, 2018 | Collections, Webinars
Listen to the Webinar Recording or Download a Copy Below There is so much that a new collection agency employees needs to know. What the heck is the Fair Debt Collection Practices Act, anyway? Why can’t I threaten to break someone’s legs if they don’t want to pay...
by Christopher Rickman | Feb 16, 2018 | Collections, Webinars
Listen to the Webinar Recording or Download a Copy Below Keeping an eye on employees needs to be a top priority at any collection agency, and not just because of increased compliance risks, according to a pair of executives who spoke during a webinar hosted earlier...
by Christopher Rickman | Dec 13, 2017 | Collections, Webinars
Listen to the Webinar Recording or Download a Copy Below Sometimes, it’s as simple as a coveted parking spot that makes people feel wanted. When it comes to making employees feel wanted, the non-financial perks can matter just as much, and in some cases more, than...
by Christopher Rickman | Oct 9, 2017 | Collections, Webinars
Listen to the Webinar Recording or Download a Copy Below The use of personality testing in the hiring process was the biggest point of debate between a trio of panelists on a webinar presented last week with one of the panelists heavily endorsing their use. The...
by Christopher Rickman | Jun 13, 2017 | Collections, Webinars
Listen to the Webinar Recording or Download a Copy Below Collection agencies spend years building a rapport with clients, developing a relationship, establishing trust, and creating a bond that tries to stand the test of time. But that rapport can be crushed in an...