News & Tips
Why Hybrid Onboarding Outperforms In-Person and Remote Approaches
When it comes to onboarding new hires, most organizations rely on the setup and structure they already have in place. But what if they could start fresh, with intention rather than convenience? Which format delivers the best experience and results? The answer is hybrid onboarding, according to the...
Training Bytes – Episode 121
Whether it is a ploy or not, at some point every representative has had a consumer say, “I can only talk for one minute—what do you want?” Every right-party contact is important, so handling this correctly is essential. Christopher Nye from Radius Global Solutions joins Mike Gibb to discuss what...
The Soft Skills Crisis is Getting Worse: What Can L&D Do?
As artificial intelligence (AI) gains a greater foothold in daily life, Generation Z remains far ahead of the curve in using this new technology at home and at work. These digital natives, born between 1997 and 2012, are the first generation to grow up with the internet and social media, so it’s...
Training Bytes – Episode 120
A representative might find themselves on a call where they are continuously interrupted. Christopher Nye from Radius Global Solutions joins Mike Gibb to discuss how collectors should respond when a consumer keeps interrupting. Source: AccountsRecovery.net
How Learning Unlocks Business Growth
Too often, learning and development (L&D) is treated as just a human resources (HR) function or an employee perk. Real transformation happens when learning becomes part of the everyday workflow. Leading companies embed learning goals at every stage of the employee journey, from hiring and...
Why 74% of Employee Training Is Forgotten: The Forgetting Curve
Your team just completed a week-long training program. Thousands spent. Hours invested. Everyone’s certified. But here’s the bitter truth: within 48 hours, most of what they learned has already started to vanish. Research shows that employees retain approximately 25% of the information after two...
Training Bytes – Episode 119
Most clients expect strong recovery performance while ensuring that consumers are treated with professionalism and respect throughout the process. Jennifer Peck from The Stark Agency joins Mike Gibb to discuss how to balance customer service and collections. Source: AccountsRecovery.net
The Art of Spaced Learning: 4 Key Tips for Developing Impactful eLearning Courses
Isn't it wild how much the workplace has transformed in the last few years? With everything evolving so fast, the pressure to keep learning (and relearning) has never been higher. Now, think about this: When you design an eLearning course, you're aiming for real results. But what if it's not...
Training Bytes – Episode 118
Success depends upon previous preparation, and without such preparation, there is sure to be failure. Jennifer Peck from The Stark Agency joins Mike Gibb to discuss the one thing every collector should do before making a call. Source: AccountsRecovery.net