News & Tips
Training Bytes – Episode 100
Sometimes after a payment request, a consumer will ask for a statement. Debra Ciskey of ARM Compliance Business Solutions joins Mike Gibb to discuss how to handle these requests. Source: AccountsRecovery.net
11 Strategies for Improving Learning Retention
With rapid technological advancements, organizations must support employees with effective training programs. The ultimate goal of implementing these types of training programs is to upskill employees on the latest technology, help them absorb new knowledge, and apply it to future applications....
Training Bytes – Episode 99
When a consumer says something like "I am refusing to pay this debt", what should the representative do? Debra Ciskey of ARM Compliance Business Solutions and Mike Gibb discuss how to respond if this happens. Source: AccountsRecovery.net
Making Learning Stick: 5 Practical Best Practices
Learning and development (L&D) professionals have been struggling to make learning stick for decades. The forgetting curve, theorized in 1885 by Hermann Ebbinghaus, posits that learners forget new information at an exponential rate after initially learning it. The eternal thorn in the side of...
Training Bytes – Episode 98
What should a representative say in response to a consumer who says something like “I saw a video online, you can’t do that”, or “I don’t have to pay you because…”? Debra Ciskey of ARM Compliance Business Solutions and Mike Gibb discuss how to respond when such situations arise. Source:...
Design Smarter Training: Science-Backed Strategies for Learning Retention
When designing content, we often place more emphasis on how we present the content than on how learners will best understand and retain it. Too often, the principles behind the science of learning take a backseat to the technology used in delivering the training. This approach frequently relies on...
Training Bytes – Episode 97
The way a representative communicates during a call plays a crucial role in account resolution. Debra Ciskey of ARM Compliance Business Solutions and Mike Gibb explore whether being overly nice could hinder the effectiveness of a collection call. Source: AccountsRecovery.net
Boost Learning with a Simple Cognitive Trick: Spaced Repetition
Spaced repetition, also known as spaced practice, distributed practice, or simply spacing, is a learning technique that involves breaking up study into several short sessions over an extended period. This method stands in stark contrast to cramming, offering a structured approach that enhances...
Training Bytes – Episode 96
A representative will not always be able to reach a payment agreement with a consumer during a call. Aaron Keyes from L J Ross Associates and Mike Gibb discuss the best way for a collector to end a conversation when they are unable to arrange payment. Source: AccountsRecovery.net