News & Tips
How to Beat the Forgetting Curve with Spaced Learning
It's no secret that we want to retain the information we learn for as long as possible. Let's examine how spaced learning can help beat the forgetting curve. Learning is an essential part of our lives. Remember back in the days of high school or university studies, when cramming for an exam was...
Training Bytes – Episode 87
It is not uncommon for a consumer to say to a representative, “I need to see something in writing first”. Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should respond when this happens. Source: AccountsRecovery.net
Spaced Repetition: Making Your Training Unforgettable
What is spaced repetition and how does it work? Spaced repetition is a learning strategy where lessons are repeatedly reviewed at increasing intervals to ensure that important lessons are unforgettable. Not only does this help reinforce learning, it also allows you to fill in learning gaps among...
Training Bytes – Episode 86
What should a representative do if they cannot hear or understand the consumer? Melony Frizzell from Revco Solutions and Mike Gibb discuss how a collector should manage a call in such situations. Source: AccountsRecovery.net
How to Implement Spaced Learning into Your Training Program
The way people learn at work has changed rapidly. Long-form training methods are no longer the ideal standard. Instead, employers see better training results from short, broken-up, concise learning formats. Spaced learning is one of the methods that is helping employees and other trainees retain...
Training Bytes – Episode 85
A consumer may respond to a request for payment by asking, "Why should I pay this? What's in it for me?" Melony Frizzell from Revco Solutions and Mike Gibb discuss what a representative should say in response if this occurs. Source: AccountsRecovery.net
The Science Behind Spaced Repetition Training for Employees
In today’s fast-paced business landscape, organizations are constantly seeking ways to enhance their employee training programs to ensure maximum retention and application of knowledge. One method that has gained significant attention and proven effectiveness is spaced repetition training. But...
Training Bytes – Episode 84
It is said that words account for only 7% of communication when people are talking. The rest of communication comes from body language and tonality. And since body language is absent from a phone call, tonality is a huge percentage of the communication that occurs on a call. Greg Ruffino from...
What L&D programs are missing: The magic of spaced repetition
Picture this: You’ve spent weeks finding the perfect vendor for your manager training, or better yet crafting your own program. Your managers log in and spend two hours learning the basics of giving good feedback, and practicing with one another, and at the end, they all say it was a valuable use...