News & Tips
Managers, Consider These Things Before You Give Someone a Promotion
When employers promote workers to manager without training and support, the consequences are not good for anyone. It’s that time of year when leaders get together to hash out their strategic plan for next year. It’s the time when they look at who’s performing well, and who they should and...
18 Sales KPIs and Metrics to Grow Your Revenue Faster
There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. But today, the underlying backbone of all of it is the right data as a foundation for customer acquisition. That’s not to say there’s no art to practicing sales. Much of what defines...
Don’t Yank the Chain of Command
Why It's Necessary for Organizations, and When to Make Exceptions A chain of command, or command hierarchy, is the relationship between personnel in terms of responsibility and authority. It’s a ready-made structure for delegation of authority to accomplish the organization’s mission. That’s true...
These are the Things You’re Getting Wrong in Your Hiring Process
Bonobos’s director of talent acquisition and The Muse’s VP of people and talent share why its crucial for companies to pay closer attention to their hiring experience from start to finish. It’s a great time to be a job seeker. Unemployment rate is low, and there are more open positions than there...
Deliver Tough News the Right Way
3 Things to Remember When Things Go Wrong Former BP Chief Executive Tony Hayward could have immediately and swiftly announced that the explosion of the British oil giant’s rig, Deepwater Horizon, had led to an environmental disaster that dumped 4.9 million barrels of oil into the Gulf of Mexico in...
Hashtags, Job Fairs, Partnerships Offer Great Sources of Candidates for Agencies
While posting a job ad online can generate a ton of responses and likely lead to identifying potential candidates, collection agencies should be looking outside of the traditional hiring pipelines to identify the best possible talent, a panel of industry executives shared during a webinar...
The Components of a Successful Management Training Program
Not every employee that a collection agency hires is going to be promoted. While many collection agencies look to promote from within, identifying the right candidates who might make good managers, supervisors, or even executives is not an easy job. How can a collection agency identify someone who...
Agencies Placing More Emphasis on Soft Skills During New Hire Training
There is so much that a new collection agency employees needs to know. What the heck is the Fair Debt Collection Practices Act, anyway? Why can’t I threaten to break someone’s legs if they don’t want to pay their bills? And, most importantly, where is the bathroom? All kidding aside, training a...
Executives Shares Tools, Tips to Help Monitor Employee Performance
Keeping an eye on employees needs to be a top priority at any collection agency, and not just because of increased compliance risks, according to a pair of executives who spoke during a webinar hosted earlier this week. The webinar, on the topic of monitoring employee performance, was sponsored by...