by Christopher Rickman | Feb 20, 2024 | Training Bytes
What should a representative do when they have been accused of being mean or rude during a call? Ken Peck from Kcep Financial Services and Mike Gibb discuss how to respond if this happens. Source:...
by Christopher Rickman | Feb 19, 2024 | Improvement
After over two decades in the talent development industry, I understand the frustration firsthand. Imagine this: Your dedicated training team spends months developing an exciting new program for your organization’s employees. Learners love the training and...
by Christopher Rickman | Feb 13, 2024 | Training Bytes
What should collectors do after a debt has been verified/validated and the consumer still disagrees about the balance that is owed? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when this happens. Source:...
by Christopher Rickman | Feb 12, 2024 | Leadership, Management
While it is hard to predict the future, leaders need to stay on top of trends. Here are some trends to watch for in leadership development. Change is everywhere. We work in a challenging and changing world. Generations are transitioning. Organizations are still...
by Christopher Rickman | Feb 6, 2024 | Training Bytes
How should a representative respond when a consumer says they are not paying, as the account is not going to affect their credit report? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when a consumer says this. Source:...