by Christopher Rickman | Feb 27, 2024 | Training Bytes
What should a representative do when the consumer sounds like they are being coached by someone and maybe bait them into a violation? Kristen Rowles from CBE Companies and Mike Gibb discuss how to respond when this happens. Source:...
by Christopher Rickman | Feb 26, 2024 | Business, Improvement
It’s a well-known truth that you have to spend money to make money. Continuing to reinvest in your business in smart and strategic ways is essential for staying competitive in ever-changing markets. Understanding where and how to allot resources, however, can be a...
by Christopher Rickman | Feb 20, 2024 | Training Bytes
What should a representative do when they have been accused of being mean or rude during a call? Ken Peck from Kcep Financial Services and Mike Gibb discuss how to respond if this happens. Source:...
by Christopher Rickman | Feb 19, 2024 | Improvement
After over two decades in the talent development industry, I understand the frustration firsthand. Imagine this: Your dedicated training team spends months developing an exciting new program for your organization’s employees. Learners love the training and...
by Christopher Rickman | Feb 13, 2024 | Training Bytes
What should collectors do after a debt has been verified/validated and the consumer still disagrees about the balance that is owed? Ken Peck from Kcep Financial Services and Mike Gibb discuss what to say when this happens. Source:...