by Christopher Rickman | Apr 5, 2024 | Webinars
Listen to the Webinar Recording or Download a Copy Below There is a new generation of individuals entering the workforce, and collection operations of any shape or size need to adjust their recruiting techniques and strategies to appeal to what this new generation...
by Christopher Rickman | Apr 2, 2024 | Training Bytes
New representatives need to learn how to respond to a variety of demanding or arduous encounters with consumers. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss the single greatest challenge facing new collectors today. Source:...
by Christopher Rickman | Apr 1, 2024 | Management
Microlearning can be defined in any of these ways, but ultimately it leads to considerable behavioral changes. Learners interact with each bite of content continually, thereby making behavior change a career-long journey of self-improvement. Microlearning: Delivering...
by Christopher Rickman | Mar 26, 2024 | Training Bytes
New representatives are expected to master a wide array of knowledge and skills. Gordon Beck from Valor Intelligent Processing and Mike Gibb discuss what the single most important lesson is that a new collector must learn. Source:...
by Christopher Rickman | Mar 25, 2024 | Management
The brain has its boundaries, particularly when it comes to memory and knowledge retention. However, e-learning professionals can outsmart the forgetting curve and improve comprehension with the help of spaced repetition. In this article, we’ll discuss the basic...